Job Details: Customer Success Operations Administrator
Full details of the job.
Vacancy Name
Vacancy Name Customer Success Operations Administrator
Vacancy No
Vacancy No VN1151
Location
Location London
Employment Type
Employment Type Perm
Basis
Basis Full Time
Fixed Term Duration
Overview
Overview The Customer Success Operations Administrator is focused on executing repeatable processes to deliver great customer experience, engagement and retention.
Main Duties and Responsibilities
- ExecuteCustomer Successoperationsprocessestoimprovethecustomerjourneypost-saleuntil renewal.
- Automate workflowsfor CS andouroff-shoreteam.
- Analysecustomer data toidentifytrends and opportunities for improvement.
- Improvereporting to helpCSaddresstheat-riskcustomers.
- Facilitate cross-functional collaboration within theCSTeam
- StayalignedwithResearch,Product, and SalesOperations.
- KPIs–customersare able toaccess their products within 1 working day;assistand ensureouroff-shoreteam’sperformanceis 100%accurate(cases closed,enablement activities,emails sent, etc.).
Why you should apply
- A natural people person who enjoys helping others
- Curious
- Highly organised
- High levelof accuracy and an eye for detail
- Adaptability to work in a fast-paced, evolving environment
Skills, Experience & Personal Attributes
- Stronganalyticalskills with adata-driven approach.
- Knowledge of Salesforce/other CRM systems,Pardot,Pendo,userengagementwould be highly beneficial
- Impressive communication and interpersonal skills, both in person and remote
Equal Opportunity Statement
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Customer Success Operations Administrator employer: Chambers & Partners
Chambers & Partners is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development in the rapidly evolving field of AI-driven applications. Located in a vibrant area, employees benefit from a supportive environment that values their contributions and encourages meaningful engagement with cutting-edge technology.
