At a Glance
- Tasks: Support customers in maximising their subscription value and ensure product renewals.
- Company: Dynamic company focused on data and analytics with a customer-first approach.
- Benefits: Full-time role with opportunities for hybrid work and professional growth.
- Other info: Inclusive workplace offering support for diverse applicants.
- Why this job: Join a team that values customer success and innovation in the data sector.
- Qualifications: Experience in customer success, strong communication skills, and CRM knowledge.
The predicted salary is between 29700 - 36300 £ per year.
The Customer Success Associate – Data & Analytics Products is focused on managing and supporting the customers during their subscription period and helping to secure renewal.
Main Duties and Responsibilities
- Ensure the customer renews products for the following subscription period.
- Onboard customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories.
- Proactively manage and innovate the current Market Pulse retention program, which includes a live health assessment of existing customers, personalised support over the phone/Teams and a notification program (in development) to increase product usage, among other elements.
- Work with marketing, product and sales teams on existing retention campaigns to raise awareness of Chambers and help to develop the product offering.
- Lead on the development of new campaigns that increase engagement and likelihood of product retention/upsell.
- Identify upsell and cross-sell opportunities and make the appropriate referrals.
- Resolve customer queries and liaise with internal teams where needed.
- Identify risky accounts early and take the necessary steps to mitigate any cancellations.
- Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.
Why you should apply
- Proven experience in a previous Customer Success or client-facing role.
- Impressive communication and interpersonal skills, both in person and remote.
- Knowledge of customer success best practice and procedures.
- Knowledge of Salesforce or other CRM systems would be highly beneficial.
- Some knowledge of the legal sector would be desirable.
Skills, Experience & Personal Attributes
- A natural people person who enjoys helping others.
- Highly organised.
- High level of accuracy and an eye for detail.
- Willing to perform in a hybrid role.
Equal Opportunity Statement
Applicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics/questions.
Customer Success Executive - Data & Analytics employer: Chambers & Partners
Chambers & Partners is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development in the rapidly evolving field of AI-driven applications. Located in a vibrant area, employees benefit from a supportive environment that values their contributions and encourages meaningful engagement with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive - Data & Analytics
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chambers & Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chambers & Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive - Data & Analytics
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chambers & Partners:Your cover letter is your chance to shine! Tell us why you want to work at Chambers & Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chambers & Partners!
How to prepare for a job interview at Chambers & Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
