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- Tasks: Support customers during their subscription and help them maximise their experience.
- Company: Join a diverse and inclusive team at Chambers and Partners.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers succeed and renew their subscriptions.
- Qualifications: 1-2 years in customer success or client-facing roles, strong communication skills.
- Other info: Fluency in additional languages is a plus; dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Success Executive focuses on managing and supporting customers during their subscription period and helps to secure the renewal.
Main Duties and Responsibilities
- Ensure the customer renews products for the following Chambers Guide / subscription period.
- Onboard new customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories.
- Work with marketing, product and sales teams on retention campaigns to raise awareness of Chambers and help to develop the product offering.
- Identify upsell and cross-sell opportunities and make the appropriate referrals.
- Resolve customer queries and liaise with internal teams where needed.
- Identify risky accounts and take the necessary steps to mitigate any cancellations.
- Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.
Skills and Experience
- 1-2 years in a previous Customer Success or client-facing role.
- Impressive communication and interpersonal skills, both in person and remote.
- Knowledge of customer success best practice and procedures.
- Knowledge of Salesforce or other CRM systems would be highly beneficial.
- Some knowledge of the legal sector would be desirable.
Person Specification
- A natural people person who enjoys helping others.
- Highly organised.
- High level of accuracy and an eye for detail.
- Fluency in Mandarin, Portuguese, French, or German is a plus.
Equal Opportunity Statement
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Customer Success Associate employer: Chambers & Partners
Contact Detail:
Chambers & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but also for their team. We want to see your personality shine!
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you’ll come across. Remember, confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. We love seeing that proactive attitude!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Associate role. Highlight your relevant experience and skills, especially those that align with customer success best practices and any client-facing roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help our customers get the most out of their subscriptions. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role requires impressive communication skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Chambers & Partners
✨Know Your Customer Success Basics
Brush up on customer success best practices and procedures. Be ready to discuss how you’ve helped customers in the past, focusing on onboarding and retention strategies. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role is all about managing relationships, practice articulating your thoughts clearly and confidently. Prepare examples of how you've resolved customer queries or improved client satisfaction in previous roles. This will highlight your impressive communication skills.
✨Familiarise Yourself with the Legal Sector
If you have any knowledge of the legal sector, make sure to mention it! Research common challenges faced by clients in this field and think about how you could help them. This will demonstrate your proactive approach and genuine interest in the industry.
✨Prepare for Team Collaboration Questions
Expect questions about working with internal teams like marketing and sales. Think of specific instances where you collaborated successfully to achieve a goal. This will showcase your ability to work well with others and contribute to the company’s overall success.
