Commercial Manager - GCR

We are looking for a results‑driven and tenacious individual with a passion for sales and management. Own delivery of outcomes across the GCR region, by leading, developing, and performance managing a high‑performing sales team. Drive consistent execution across renewals and new business while building cross‑functional alignment, scalable commercial processes, and a culture of accountability, insight, and continuous improvement.

Main Duties and Responsibilities

• Revenue & Commercial Ownership
  • Own a defined sales territory (GCR) and full revenue quota, including renewals, upsell, and new business.
  • Deliver personal bookings target (as defined in commission plan) as a minimum standard.
  • Achieve bookings targets monthly, and by guide and product, ensuring balanced delivery across the portfolio.
  • Create, own, and execute commercial plans that drive sustained growth across accounts, guides, and products.
  • Proactively assess gaps, risks, and dependencies, implementing corrective actions to stay on track.
  • Co‑ownership of quota linked to GCR events, managed in coordination with the Events Sales team.
• Performance Management, Reporting & Forecasting
  • Ensure accuracy, clarity, and discipline in pipeline management, forecasting, and reporting at all times.
  • Establish and maintain a frequent cadence of relevant performance data to inform decision‑making and highlight risks and opportunities early.
  • Leverage analytics to identify trends, diagnose issues, and run targeted programmes to close gaps.
  • Present clear performance updates, insights, and exceptions to senior internal stakeholders.
  • Be fully prepared in 1‑to‑1s to articulate performance vs target, supported by data and clear action plans.
  • Maintain a clear and current view of live churn and retention risk.
  • Demonstrate confidence and control in hitting renewal targets weekly, across all guides and products.
  • Drive consistency in value articulation, renewal strategy, and execution across the team.
• New Business & Growth Execution
  • Proactively initiate and programmatically execute new‑business campaigns across all products.
  • Build and deliver agreed growth programmes by setting clear objectives and success metrics, coaching and enabling reps, communicating priorities, recognising progress, measuring outcomes, and adapting approach as required.
• People Leadership, Coaching & Capability Building
  • Build and sustain high‑performing teams with a strong culture of accountability, learning, and development.
  • Manage the ongoing training, coaching, and certification of the GCR team across products, value‑selling, and commercial execution.
  • Develop and expand the commercial knowledge of your direct team and the wider team.
  • Evaluate individual performance regularly and provide clear, constructive feedback to support personal growth and progression.
  • Lead your own team sessions and contribute to wider team sessions where appropriate.
• Talent, Recruitment & Onboarding
  • Fill open headcount rapidly with high‑quality candidates, owning recruitment end‑to‑end.
  • Ensure new hires are onboarded effectively, with minimal time to full productivity.
  • Create strong foundations for success through clear territory allocations, quotas, and commission plans.
  • Performance‑manage decisively and fairly where required.
• Cross‑Functional Collaboration & Continuous Improvement
  • Collaborate closely with GCR Customer Success, GCR Research, and Product to ensure smooth workflows and effective cross‑department communication.
  • Identify opportunities to improve commercial processes and operating cadence, continuously innovating best practices.
  • Act as a connector between teams to ensure insights, feedback, and priorities are shared and acted upon effectively.

Skills, Experience & Personal Attributes

• Significant experience in sales and marketing as a proven Sales Manager in the GCR region.
• Significant experience in liaising directly with clients and building relationships.
• Significant experience in or associated with the legal profession.
• Strong experience in managing and developing teams.
• The ability to delegate tasks, empower team members, and foster a collaborative work environment.
• Proficient in Salesforce.

Person specification

• Credibility and gravitas.
• Commercial business acumen.
• Creativity and innovative.
• Exemplary communication skills.
• Excellent verbal and written communication skills in both English and Mandarin.
• Pro‑active.
• Impeccable judgement.
• Strong analytical and problem‑solving abilities to analyse data and trends, leading to data‑driven decisions.
• Ability to prioritise tasks and manage time effectively.

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development.

We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. Applicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, and we will offer reasonable adjustments to those who require them.