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- Tasks: Conduct user research and design services to enhance our submission process.
- Company: Join Chambers, a forward-thinking company committed to inclusivity and innovation.
- Benefits: Flexible working hours, professional development opportunities, and a supportive team environment.
- Why this job: Make a real difference by improving user experiences and driving impactful changes.
- Qualifications: Experience in user research and service design, with strong collaboration skills.
- Other info: Be part of a diverse team that values creativity and growth.
The predicted salary is between 36000 - 60000 £ per year.
Chambers is in the process of integrating some of its data and insights offering into our submissions process to empower those that would like to actively engage in the ranking process. Using best practice, completion statistics, and researcher feedback, we would like to surface improvement recommendations to those that are willing to pay for it.
Main Duties and Responsibilities
- Identify desirability and willingness to pay through research, using a set of value propositions and provocations.
- Identify the best way to maximise the value of a new paid for offering within our existing flows.
- Ensure the usability of the main flow is not impacted and the experience of the new tool is consistent with the existing service.
Scope
- Focus on the scope of our submission ecosystem and balancing integrity of the free service, ensuring research impartiality is maintained.
- Augmentation of the service diagram to illustrate seduceable moments and opportunities to improve usability and highlight and design efficient operations ("human" & "technical").
- Work with the internal Product team, using Agile touch points to ensure they move at pace.
- Collaborate and empower internal teams, including Technology, Product, Commercial and Research through the facilitation of the user research process and ensure maximum knowledge transfer.
- Work with the internal tools: Teams, Sharepoint, Miro, Dovetail, Notion, Figma.
- Collaborate with the Product Analyst to define product metrics and ensure long term tracking for success.
Skills and Experience
- Incorporate our submission improvements into the submission and My account area in order to increase revenue.
- Work with the Product Designer (UX/UI) to create prototypes and guide the evolution of the service.
- Validate the evolution via user research, assuming 3 iterations of 5-8 sessions with the target users.
- List of user needs within Dovetail and Notion.
- Updated service map.
- Use best practice Service Design practice to elicit requirements and align stakeholders.
- Debrief per round to ensure maximum knowledge transfer and enable decision making.
- Research sessions recorded and shared with the team.
Timelines
- Steering committee approval needed by early June.
- At least 2 iterations done by Steering committee (the third if possible but we are aware recruitment is the issue here).
Equal Opportunity Statement
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
User Research and Service Design Consultant in City of London employer: Chambers & Partners
Contact Detail:
Chambers & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Research and Service Design Consultant in City of London
✨Tip Number 1
Get to know the company inside out! Research Chambers and its values, especially their commitment to diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to user research and service design. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace User Research and Service Design Consultant in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Research and Service Design Consultant role. Highlight relevant experience and skills that match the job description, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about this role and how your background aligns with our goals. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Research Skills: Since this role involves user research, include examples of past projects where you've successfully conducted research or improved usability. We want to know how you approach problem-solving and user needs.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It streamlines the process for us and ensures your application is in the right hands. We can't wait to hear from you!
How to prepare for a job interview at Chambers & Partners
✨Know Your User Research
Make sure you brush up on user research methodologies and service design principles. Be ready to discuss how you've applied these in past projects, especially in identifying user needs and improving usability.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like Miro, Dovetail, and Figma. If you can, try to create a mock-up or a service map using these tools to showcase your skills during the interview.
✨Understand the Company’s Goals
Research Chambers and their submission process. Understand their objectives around integrating data and insights into their offerings, and think about how your role as a consultant can help achieve those goals.
✨Prepare for Collaboration Questions
Since collaboration is key in this role, prepare examples of how you've worked with cross-functional teams in the past. Highlight your experience in Agile environments and how you’ve facilitated knowledge transfer among team members.
