Head of Marketing Operations in City of London

To apply, email your CV and Cover Letter to recruitment@chambers.com.

Location: London | Employment Type: Permanent | Basis: Full Time

Overview

Chambers is seeking a Head of Marketing Operations to report directly to the Chief Marketing Officer and be responsible for overseeing the planning, development, and execution of Chambers' Marketing Operations strategy. This role is vital to Chambers' growth while we bring new solutions to existing and new markets. Chambers is expanding its product offering and geographical coverage and will need to diversify and modernise its GTM approach. This will require innovation across our channels with acute focus on ROI and the impact Marketing is delivering across the business. This role will be at the center of everything Marketing does.

Main Duties and Responsibilities

• Develop long-term marketing operations plans aligned with business objectives.
• Utilize and optimize marketing technologies to enhance operational efficiency.
• Identify, select, engage, and manage vendor relationships.
• Collaborate with the financial department to determine budgetary allocations and manage departmental financial affairs.
• Work with Demand Generation/ Growth Teams to optimize and manage the channels to market.
• Interpret complex data to inform strategic decisions.
• Manage the performance and optimization of the marketing department’s effectiveness.
• Work closely with other departments like sales and customer success to align marketing activities with business strategies.
• Provide leadership and support to the marketing operations team, ensuring continuous improvement and success of marketing programs.

Skills and Experience

• Develop and implement long-term marketing strategies.
• Proficiency in data analysis for decision-making.
• Manage and inspire the marketing operations team.
• Handle multiple projects and campaigns simultaneously.
• Familiarity with CRM systems, automation tools, and analytics platforms.
• Effective budget allocation and management.
• Excellent verbal and written communication skills.
• Address operational challenges effectively.
• Manage vendor relationships and contracts.
• Adjust to changing market conditions and business needs.
• Work cross-functionally with other departments.
• Drive innovation within the marketing operations department.

Person Specification

• Bachelor’s degree in marketing, Business Administration, Communications, or a related field. Advanced degree preferred.
• Extensive experience in marketing, with at least 4 years in a leadership role focused on Marketing Operations.
• Proven track record of developing and implementing successful digital strategies, preferably within the legal or professional services industry.
• Experience in team management and development, with demonstrated ability to recruit, lead, and inspire high-performing teams.

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.