Insight Operations Assistant in Birmingham

We are recruiting for individuals to join our Insight Operations team to support the delivery of our Insight reports, based in our Birmingham office 2 days per week.

Main Duties and Responsibilities

Working alongside our research writers and editors, the Insight Operations team are responsible for engaging with AI-processed raw commentary gathered from interviews and surveys and producing clean, anonymized, intelligible text that our Insight team can populate directly into reports. This role will play a crucial part in keeping report production on schedule and maintaining the high quality that our customers expect.

Key Responsibilities:

• Take AI-processed interview and survey commentary and finish tidying it so that it is grammatically correct, error-free and easy to understand.
• Ensure all comments are rendered anonymous by removing or redacting anything that could identify the source.
• Maintain tone, clarity and neutrality of comments while preserving the meaning and nuance of the original speaker.
• Apply consistent house style and formatting so content is ready for use by writers and editors.
• Work to throughput targets and agreed quality standards to support timely report delivery (typical project lead times are around four weeks).
• Liaise with writers, editors and managers to clarify requirements and elevate issues that may affect delivery.
• Perform ad hoc operational tasks to support workflow.

Why you should apply

• Make a genuine impact: this team is central to how Insight delivers its reports and to the launch of a new product stream.
• Work at the forefront of AI-assisted publishing: your team sits where AI-processed content meets human editorial judgement.
• Be part of a growing Birmingham office at the heart of our long-term strategic plans for Chambers.

Skills, Experience & Personal Attributes

• Strong command of written English with excellent grammar, punctuation and spelling.
• Experience of proofreading, copy-editing or similar text-cleaning work.
• Comfortable working with AI-generated text and confident making judgement calls about clarity and accuracy.
• Reliable time management and the ability to meet tight deadlines while maintaining quality.
• Awareness of the importance of confidentiality and handling sensitive information securely.
• Methodical and organised with a high standard of accuracy.
• Enthusiasm for learning about the research and publishing process.

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development.

We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. Applicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics/questions.

About Us

Chambers is the leading legal data and intelligence partner for lawyers, firms, and in-house teams. We conduct over 350,000 research interviews and surveys with in-house counsel every year, and receive 62,000 submissions from 9,000 firms worldwide, giving us unrivalled insight into the legal sector. This research powers Chambers Rankings - the definitive guide to the best legal talent - and our Intelligence, which delivers the insights helping firms and in-house teams to succeed. Our independent, rigorous research identifies the exceptional and charts the path to success, enabling legal professionals to see with clarity, decide with confidence, and plan with ambition.