Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead user research and design services that meet user needs and business goals.
- Company: Join a dynamic team focused on user-centric design and innovation.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact by enhancing user experiences and driving strategic projects.
- Qualifications: 8+ years in user research or service design; degree in relevant field required.
- Other info: Experience in Agile environments is a plus; mentoring opportunities available.
The predicted salary is between 43200 - 72000 £ per year.
Job Details: User Research and Service Design Lead
Vacancy Name: User Research and Service Design Lead
Vacancy No: VN715
Location: [Location]
Employment Type: Contractor
Basis: Fixed Term Duration
Overview: We are seeking a talented and experienced User Research and Service Design Lead to join our team. In this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives.
Main Duties and Responsibilities:
- Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to gain insights into user behaviors, needs, and pain points.
- Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions.
- Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results.
- Develop and maintain user personas, journey maps, and other UX artifacts to guide the design process and ensure a user-centric approach.
- Drive the creation of service blueprints and design solutions that enhance the end-to-end user experience across multiple touchpoints.
- Map end-to-end processes, both internal and external, and workflows to identify bottlenecks and translate them into opportunities for improvement.
- Work closely with the data team to understand how data systems integrate through user flows and explore opportunities for improving critical paths and overall user experience.
- Champion best practices in user-centered design and service design methodologies within the organization.
- Mentor and coach all members of the team, fostering a culture of continuous learning and improvement.
Skills and Experience:
- Proficiency in a variety of qualitative and quantitative research methods, tools, and techniques.
- Strong analytical skills with the ability to synthesize complex data into actionable insights and recommendations.
- Excellent communication and collaboration skills, with the ability to effectively convey research findings and design concepts to stakeholders at all levels.
- Experience working in Agile or Lean environments is a plus.
- Experience of working in complex, data and analytics environments.
- Desirable, but not essential, experience of working in the legal or professional service fields.
Person Specification:
- Bachelor\’s or Master\’s degree in Human-Computer Interaction, Design, Psychology, or related field.
- 8+ years of experience in user research, service design, or related roles.
#J-18808-Ljbffr
User Research and Service Design Lead employer: Chambers & Partners
Contact Detail:
Chambers & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Research and Service Design Lead
✨Tip Number 1
Familiarise yourself with the latest user research methodologies and service design frameworks. Being well-versed in these areas will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the user research and service design fields. Attend relevant workshops, webinars, or meetups to connect with others and gain insights into industry trends that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully led user research initiatives. Highlight your role, the methods you used, and the impact your work had on the overall user experience to showcase your capabilities.
✨Tip Number 4
Stay updated on the latest tools and technologies used in user research and service design. Familiarity with these tools can set you apart from other candidates and show that you're proactive about your professional development.
We think you need these skills to ace User Research and Service Design Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the User Research and Service Design Lead position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your 8+ years of experience in user research and service design. Include specific examples of projects you've led, methodologies you've used, and the impact of your work on user experience and business objectives.
Write a Tailored Cover Letter: In your cover letter, express your passion for user-centered design and how your skills can contribute to the company's goals. Mention any experience you have with Agile or Lean environments, as well as your ability to mentor and coach team members.
Highlight Relevant Skills: Make sure to emphasise your proficiency in qualitative and quantitative research methods, analytical skills, and communication abilities. Provide examples of how you've synthesised complex data into actionable insights in previous roles.
How to prepare for a job interview at Chambers & Partners
✨Showcase Your Research Skills
Be prepared to discuss your experience with various user research methods. Highlight specific projects where you led interviews, surveys, or usability testing, and share the insights you gained and how they influenced design decisions.
✨Demonstrate Collaboration
Since this role involves working with cross-functional teams, come ready with examples of how you've successfully collaborated with product managers, designers, and engineers. Emphasise your communication skills and how you ensure everyone is aligned on user needs.
✨Present Your Analytical Mindset
Prepare to talk about how you analyse data and synthesise complex information into actionable insights. Bring examples of how your analytical skills have led to improvements in user experience or service design.
✨Emphasise Mentorship Experience
As mentoring is a key part of this role, think of instances where you've coached team members or fostered a culture of learning. Discuss how you approach mentorship and the impact it has had on your team’s performance.
