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- Tasks: Manage customer accounts, handle queries, and support overdue payment collections.
- Company: Join Chambers and Partners, the leading legal rankings and insights company.
- Benefits: Inclusive workplace, career development opportunities, and a collaborative team environment.
- Why this job: Make a real impact in a dynamic role while enhancing customer experiences.
- Qualifications: Fluent Mandarin speaker with strong communication and customer focus skills.
- Other info: Be part of a transformative project in a supportive and diverse culture.
The predicted salary is between 36000 - 60000 £ per year.
Chambers and Partners is looking for a fluent Mandarin speaker with excellent communication skills and a collaborative approach to join our Credit Control team. In this role, you will manage a portfolio of customer accounts, handle queries, post cash, and support the collection of overdue payments, working closely with Finance, Sales, and Customer Success to ensure a positive client experience.
Please note that this role will be based in our London office.
Main duties and responsibilities:- Chasing a designated set of accounts/ledger via calls and emails
- Managing accounts receivable inbox and general clients queries
- Enhancing customer experience by building and maintaining a strong relationship with the customers
- Liaise with the wider Finance team, Sales and Customer Success to ensure timely customer query resolution and facilitate collection of overdue debt
- Cash posting & reconciling complex customer accounts
- Weekly ledger meeting with Credit Control Lead
- Demonstrable experience in a customer focus role (or similar)
- Mandarin speaker is mandatory
- Strong eye for details
- Able to work independently
- Impeccable communication skills, with both colleagues and clients
- Confident in making phone calls and having difficult conversations
- Solution driven & organized
- Customer focus
- Excel skills (vlookup, if, sum)
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Credit Controller - Mandarin Speaker in Slough employer: Chambers and Partners
Contact Detail:
Chambers and Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - Mandarin Speaker in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Chambers and Partners. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills as a Mandarin speaker can enhance their Credit Control team. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your communication skills! Since this role requires impeccable communication, consider doing mock calls or role-playing scenarios with friends. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Chambers and Partners family!
We think you need these skills to ace Credit Controller - Mandarin Speaker in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Credit Controller role. Highlight your customer focus experience and any relevant Excel skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills and collaborative approach. Mention your fluency in Mandarin and how it can enhance our team's effectiveness in managing customer accounts.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved customer queries or managed difficult conversations. We love solution-driven candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Chambers and Partners.
How to prepare for a job interview at Chambers and Partners
✨Brush Up on Your Mandarin
Since fluency in Mandarin is a must for this role, make sure you practice speaking and listening before the interview. Try to engage in conversations or even role-play scenarios related to credit control to showcase your language skills effectively.
✨Know Your Numbers
Familiarise yourself with key financial terms and concepts relevant to credit control. Be prepared to discuss your experience with accounts receivable, cash posting, and reconciliation. This will show that you have the technical know-how to handle the responsibilities of the role.
✨Demonstrate Your Customer Focus
Think of specific examples where you've enhanced customer experience in previous roles. Be ready to share how you built relationships and resolved queries, as this aligns perfectly with the collaborative approach Chambers and Partners values.
✨Prepare for Tough Conversations
As a Credit Controller, you'll need to handle difficult conversations about overdue payments. Prepare some strategies for these discussions, focusing on being solution-driven and maintaining professionalism. This will demonstrate your confidence and ability to manage challenging situations.
