At a Glance
- Tasks: Manage customer accounts, handle queries, and support overdue payment collections.
- Company: Join Chambers and Partners, a diverse and inclusive workplace in London.
- Benefits: Hybrid work model, supportive team environment, and career development opportunities.
- Other info: Be part of a company that values diversity and promotes an inclusive culture.
- Why this job: Use your Mandarin skills to enhance customer experiences and make a real impact.
- Qualifications: Fluent Mandarin speaker with customer-focused experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: London - Hybrid (2 days in office per week). Visa sponsorship is not offered.
Chambers and Partners is looking for a fluent Mandarin speaker with excellent communication skills and a collaborative approach to join our Credit Control team. In this role, you'll manage a portfolio of customer accounts, handle queries, post cash, and support the collection of overdue payments, working closely with Finance, Sales, and Customer Success to ensure a positive client experience.
Main duties and responsibilities:
- Chasing a designated set of accounts/ledger via calls and emails
- Managing accounts receivable inbox and general client queries
- Enhancing customer experience by building and maintaining a strong relationship with the customers
- Liaising with the wider Finance team, Sales and Customer Success to ensure timely customer query resolution and facilitate collection of overdue debt
- Cash posting & reconciling complex customer accounts
- Weekly ledger meeting with Credit Control Lead
Skills and Experience:
- Demonstrable experience in a customer focused / client‑facing role (or similar)
- Mandarin speaker is mandatory
Person Specification:
- Able to work independently
- Impeccable communication skills, with both colleagues and clients
- Confident in making phone calls and having difficult conversations
- Solution driven & organised
Equal Opportunity Statement:
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Mandarin Speaking Credit Controller employer: Chambers and Partners
Chambers and Partners is an exceptional employer located in the vibrant city of London, offering a hybrid work model that promotes flexibility and work-life balance. With a strong commitment to diversity and inclusion, employees benefit from a supportive culture that encourages professional growth through initiatives like the INSPIRE committee. Joining our Credit Control team means being part of a collaborative environment where your contributions are valued, and you can build meaningful relationships with clients while enhancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin Speaking Credit Controller
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Chambers and Partners. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your Mandarin! Since it’s a must-have for this role, brush up on your language skills. Try role-playing common credit control scenarios with a friend to build confidence.
✨Tip Number 3
Show off your communication skills! During interviews, be ready to demonstrate how you handle difficult conversations. Share examples of how you’ve resolved client issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Mandarin Speaking Credit Controller
Some tips for your application 🫡
Show Off Your Mandarin Skills:Since being a fluent Mandarin speaker is a must for this role, make sure to highlight your language skills right at the top of your application. We want to see how you can use your language abilities to enhance customer relationships!
Tailor Your Experience:When you're writing about your past roles, focus on experiences that showcase your customer service and communication skills. We love seeing how you've handled queries or built relationships in previous jobs, so make it relevant!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make sure your key skills and experiences shine through without unnecessary details.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chambers and Partners
✨Brush Up on Your Mandarin
Since fluency in Mandarin is a must for this role, make sure you practice your language skills before the interview. Prepare to discuss your experience in Mandarin and how it relates to customer interactions, as this will show your confidence and capability.
✨Know Your Numbers
Familiarise yourself with basic financial terms and concepts related to credit control. Be ready to discuss how you've managed accounts receivable in the past, as well as any specific tools or software you've used. This will demonstrate your expertise and readiness for the role.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully handled difficult conversations or resolved client queries in previous roles. Highlight your ability to build strong relationships with customers, as this is key to enhancing their experience and ensuring timely payments.
✨Research the Company Culture
Take some time to understand Chambers and Partners' commitment to diversity and inclusion. Be ready to discuss how your values align with theirs and how you can contribute to fostering an inclusive environment within the Credit Control team.
