At a Glance
- Tasks: Enhance customer experience by executing operations and automating workflows.
- Company: Join Chambers, a leading legal data and intelligence partner.
- Benefits: Inclusive culture, career development, and equal opportunity for all.
- Other info: Be part of a diverse team committed to fostering inclusion.
- Why this job: Make a real impact on customer success in a dynamic environment.
- Qualifications: Strong analytical skills and experience with CRM systems preferred.
The predicted salary is between 27000 - 33000 £ per year.
The Customer Success Operations Administrator is focused on executing repeatable processes to deliver great customer experience, engagement and retention.
Main Duties and Responsibilities:
- Execute Customer Success operations processes to improve the customer journey post-sale until renewal.
- Automate workflows for CS and our off-shore team.
- Drive data-backed decision-making by tracking metrics.
- Analyse customer data to identify trends and opportunities for improvement.
- Improve reporting to help CS address the at-risk customers.
- Facilitate cross-functional collaboration within the CS Team.
- Stay aligned with Research, Product, and Sales Operations.
KPIs:
- Customers are able to access their products within 1 working day.
- Assist and ensure our off-shore team’s performance is 100% accurate (cases closed, enablement activities, emails sent, etc.).
Skills and Experience:
- A natural people person who enjoys helping others.
- Curious.
- Highly organised.
- High level of accuracy and an eye for detail.
- Adaptability to work in a fast-paced, evolving environment.
Person Specification:
- Strong analytical skills with a data-driven approach.
- Knowledge of Salesforce/other CRM systems, Pardot, Pendo, user engagement would be highly beneficial.
- Impressive communication and interpersonal skills, both in person and remote.
About us:
Chambers is the leading legal data and intelligence partner for lawyer, firms, and in-house teams. We conduct over 350,000 research interviews and surveys with in-house counsel every year, and receive 62,000 submissions from 9,000 firms worldwide, giving us unrivalled insight into the legal sector. This research powers Chambers Rankings - the definitive guide to the best legal talent - and our Intelligence, which delivers the insights helping firms and in-house teams to succeed. Our independent, rigorous research identifies the exceptional and charts the path to success, enabling legal professionals to see with clarity, decide with confidence, and plan with ambition.
Equal Opportunity Statement:
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Customer Success Operations Administrator in London employer: Chambers and Partners
Chambers and Partners is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the commercial events team. With competitive pay, uncapped commission, and a hybrid working model, employees are empowered to achieve their best while enjoying a healthy work-life balance. The company prioritises professional growth, providing ample opportunities for career advancement in the thriving legal events sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Operations Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chambers and Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chambers and Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Operations Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chambers and Partners:Your cover letter is your chance to shine! Tell us why you want to work at Chambers and Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chambers and Partners!
How to prepare for a job interview at Chambers and Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
