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- Tasks: Manage customer accounts, handle queries, and support overdue payment collections.
- Company: Join Chambers and Partners, the leading legal rankings and insights company.
- Benefits: Inclusive workplace, career development opportunities, and a collaborative team environment.
- Why this job: Make a real impact while enhancing customer experiences in a dynamic role.
- Qualifications: Fluent Mandarin speaker with strong communication and customer focus skills.
- Other info: Be part of a transformative project in a supportive and diverse culture.
The predicted salary is between 36000 - 60000 £ per year.
Chambers and Partners is looking for a fluent Mandarin speaker with excellent communication skills and a collaborative approach to join our Credit Control team. In this role, you will manage a portfolio of customer accounts, handle queries, post cash, and support the collection of overdue payments, working closely with Finance, Sales, and Customer Success to ensure a positive client experience.
Please note that this role will be based in our London office.
Main duties and responsibilities:- Chasing a designated set of accounts/ledger via calls and emails
- Managing accounts receivable inbox and general clients queries
- Enhancing customer experience by building and maintaining a strong relationship with the customers
- Liaise with the wider Finance team, Sales and Customer Success to ensure timely customer query resolution and facilitate collection of overdue debt
- Cash posting & reconciling complex customer accounts
- Weekly ledger meeting with Credit Control Lead
- Demonstrable experience in a customer focus role (or similar)
- Mandarin speaker is mandatory
- Strong eye for details
- Able to work independently
- Impeccable communication skills, with both colleagues and clients
- Confident in making phone calls and having difficult conversations
- Solution driven & organized
- Customer focus
- Excel skills (vlookup, if, sum)
Credit Controller - Mandarin Speaker in London employer: Chambers and Partners
Contact Detail:
Chambers and Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - Mandarin Speaker in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Controller role, especially if you speak Mandarin. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Chambers and Partners thoroughly. Understand their values and how they operate. This way, you can tailor your answers to show how you fit right into their culture and mission.
✨Tip Number 3
Practice your communication skills! Since this role requires impeccable communication, try role-playing difficult conversations with a friend. This will help you feel more confident when discussing accounts and resolving queries.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Chambers and Partners.
We think you need these skills to ace Credit Controller - Mandarin Speaker in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Credit Controller role. Highlight your customer focus experience and any relevant Excel skills, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our team. Don’t forget to mention your Mandarin fluency!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love solution-driven candidates who can handle difficult conversations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Chambers and Partners
✨Brush Up on Your Mandarin
Since fluency in Mandarin is a must for this role, make sure you practice speaking and listening before the interview. You might be asked to demonstrate your language skills, so consider preparing some common phrases or scenarios related to credit control.
✨Know Your Numbers
Familiarise yourself with key financial terms and concepts relevant to credit control. Be ready to discuss your experience with accounts receivable, cash posting, and reconciliation. Showing that you understand these processes will impress the interviewers.
✨Showcase Your Communication Skills
This role requires impeccable communication, so think of examples where you've successfully resolved customer queries or handled difficult conversations. Prepare to share these stories during the interview to highlight your ability to maintain strong relationships.
✨Demonstrate Your Organisational Skills
Being organised is crucial in credit control. Bring along examples of how you've managed multiple accounts or projects simultaneously. Discuss any tools or methods you use to stay on top of your workload, as this will show you're solution-driven and capable of working independently.
