At a Glance
- Tasks: Manage customer accounts, handle queries, and support overdue payment collections.
- Company: Chambers and Partners, a leading legal data and intelligence partner.
- Benefits: Hybrid work model, inclusive culture, and opportunities for career development.
- Other info: Diversity and inclusion are core values; we support all qualified applicants.
- Why this job: Join a dynamic team and enhance client experiences in the finance sector.
- Qualifications: Experience in customer-focused roles and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: London - Hybrid (2 days in office per week). Visa sponsorship is not offered.
Chambers and Partners is looking for someone with an interest in Finance, excellent communication skills, and a collaborative approach to join our Credit Control team. In this role, you'll manage a portfolio of customer accounts, handle queries, post cash, and support the collection of overdue payments, working closely with Finance, Sales, and Customer Success to ensure a positive client experience.
Responsibilities:
- Chasing a designated set of accounts/ledger via calls and emails.
- Managing accounts receivable inbox and general client queries.
- Enhancing customer experience by building and maintaining a strong relationship with the customer.
- Liaising with the wider Finance team, Sales, and Customer Success to ensure timely customer query resolution and facilitate collection of overdue debts.
- Cash posting & reconciling complex customer accounts.
- Weekly ledger meeting with Credit Control.
Skills and Experience:
- Demonstrable experience in a customer-focused/client-facing role.
Person Specific:
- Able to work independently.
- Impeccable communication skills, with both colleagues and clients.
- Confident in making phone calls and having difficult conversations.
About us:
Chambers is the leading legal data and intelligence partner for lawyers, firms, and in-house teams. We conduct over 350,000 research interviews and surveys with in-house counsel every year, and receive 62,000 submissions from 9,000 firms worldwide, giving us unrivalled insight into the legal sector. This research powers Chambers Rankings - the definitive guide to the best legal talent - and our Intelligence, which delivers the insights helping firms and in-house teams to succeed.
Equal Opportunity Statement:
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development.
We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs, and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Credit Controller employer: Chambers and Partners
Chambers and Partners is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the commercial events team. With competitive pay, uncapped commission, and a hybrid working model, employees are empowered to achieve their best while enjoying a healthy work-life balance. The company prioritises professional growth, providing ample opportunities for career advancement in the thriving legal events sector.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know someone at Chambers and Partners. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those tricky phone calls! Since the role involves making calls and handling queries, practice your communication skills. Role-play with a friend to boost your confidence before you pick up the phone.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've enhanced customer experiences in past roles. This will demonstrate your ability to build strong relationships, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Chambers and Partners.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Your Interest in Finance:Make sure to highlight your interest in finance in your application. We want to see that you’re genuinely excited about the role and how it fits into your career goals. A little passion goes a long way!
Tailor Your Communication Skills:Since communication is key for this role, don’t forget to showcase your impeccable communication skills. Use examples from your past experiences where you’ve successfully handled client queries or difficult conversations.
Demonstrate Your Customer Focus:We’re looking for someone who can enhance customer experience, so make sure to include any relevant experience in client-facing roles. Share how you’ve built strong relationships with customers in the past.
Apply Through Our Website:Finally, don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Chambers and Partners
✨Know Your Numbers
Brush up on your financial knowledge, especially around accounts receivable and cash flow. Being able to discuss these topics confidently will show that you’re genuinely interested in the finance side of the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with clients and colleagues, practice articulating your thoughts clearly. Role-play difficult conversations with a friend to build your confidence in handling queries and chasing payments.
✨Research the Company Culture
Familiarise yourself with Chambers and Partners' values and culture. Understanding their commitment to diversity and inclusion can help you align your answers with what they value in a candidate.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their approach to client relationships or how the Credit Control team collaborates with other departments.
