Assistant Relationship Manager - Real Estate Finance in London

Location: London – hybrid working

The Bank: An established, growing, well-funded and capitalised UK Bank with a 70-year track record. From their offices throughout the UK, the Bank’s lending businesses focus on Asset Based Lending, Retail Finance and Real Estate Finance. Customers are at the heart of everything the Bank does, and people are their biggest investment. A career with this Bank is not just a job; it’s the chance to be part of something bigger and play a role in building the best bank in Britain. The Bank believes in giving their employees autonomy and recognising initiative and exceptional performance through a variety of individual and team awards and incentives.

Real Estate Finance: From family homes to mixed-use schemes or student accommodation, the Bank’s funding specialists support property development and investment projects across the UK typically between GBP 2m and GBP 50m.

Summary of Role:

• To support the management of the REF pipeline through to successful completion, keeping all parties updated and proactively chasing progress.
• To maintain and assist with in-life support for existing customer base.
• To support the REF Relationship Directors to grow the customer base by consistently delivering excellent customer service.

Summary of Responsibilities:

• Support the management of the deal execution process, take personal responsibility for ensuring a positive customer experience.
• Project manage all transactions within appropriate timescales, proactively chase internal and external partners to facilitate drawdown of funds.
• Advise the Relationship Director of progress, agree action plan for any issues and execute to take deal to next stage.
• Collaborating with Relationship Directors and borrowers to fulfil CDD/CRA requirements during the life of the customer relationship.
• Responsible for obtaining professional quotes for legal, monitoring surveyor and valuation services, preparing instruction letters for professional services to act on behalf of the Bank, ensuring the most up to date versions are utilised.
• Review and present all conditions precedent for sign off by Relationship Director & Credit ensuring supporting documents are accurate and saved in appropriate locations.
• Obtain and collate covenant information from customers ensuring supporting documents are accurate and saved in appropriate locations.
• Ability to prioritise and work to tight deadlines, assist other team members during peak periods.
• Identify, assess, and escalate all risks and ensure compliance with internal Policies and external regulations (including Customer Due Diligence, Records Management, Information Security, Complaints, Anti-Bribery & Corruption).
• Collating information necessary to facilitate tranche drawdowns and present the information in a timely manner to the RD.
• Liaise with borrower, professional panel, finance in respect of repayments and security releases (procuring the necessary information and present to the RD for submission to credit) ensuring internal systems are kept up to date and accurate.
• Work collaboratively with the Relationship Team, Financial Crime, Credit & Governance & Quality Assurance to deliver a 1st class service to our customer base.
• Input data to maintain accurate records relating to the portfolio to ensure data quality / MI reporting remains robust, aspire to 100% right first time (Aurius, I-Drive, nCino).

Knowledge & Experience Required:

• Experience in Financial Services and working knowledge of Financial Services regulations (i.e. customer due diligence, anti-money laundering, GDPR, etc.).
• Experience and expert knowledge of Customer Due Diligence, methodologies and standards, preferably in Real Estate Finance.
• Background of high performance in a Real Estate Finance environment, exceptional customer service essential.
• Strong prioritisation skills & proven track record in working under pressure.
• Ability to engage and influence multiple stakeholders at various levels across the bank.
• Strong verbal and written communication, analytical skills, problem solving and judgement.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment, prioritise, plan and execute to agreed timelines under limited supervision.
• Good IT skills – ideally with a working knowledge of Aurius.
• A-level or Banking Qualification.

The Opportunity: This is an opportunity to join an established, stable and modern bank, who continue to go through UK wide growth and diversification.

Salary & Benefits: Competitive basic salary, dependent upon experience. Various benefits including pension, annual discretionary bonus, life cover and more.