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- Tasks: Lead and develop a dynamic Customer Specialist Team to enhance customer experiences.
- Company: Join Endress+Hauser, a global leader in measurement instrumentation.
- Benefits: Competitive salary, flexible working, excellent training, and family-friendly events.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Shape a critical team and make a real impact on customer satisfaction.
- Qualifications: Proven leadership experience and strong people management skills.
The predicted salary is between 35000 - 40000 £ per year.
Join Endress+Hauser and help shape exceptional customer experiences. At Endress+Hauser, we believe exceptional customer experiences are built through strong leadership, clear accountability, and seamless collaboration. We are now looking for a Customer Specialist Team Manager to lead and evolve our centralised Customer Specialist Team (CST) — a critical operational function that underpins customer delivery across Sales, Projects, Solutions, Service, Purchasing, Logistics, Facilities, and Centres of Competence.
This is a key leadership opportunity for an experienced, people-focused manager who enjoys setting direction, developing leaders, and embedding consistent ways of working at scale. You will lead through others, with Customer Specialist Team Leaders reporting into this role, and will play a central part in shaping how we deliver for customers across the UK Sales Centre.
About the role of Customer Specialist Team Manager
As Customer Specialist Team Manager, you will have overall accountability for the performance, capability, and development of the Customer Specialist Team. You will lead and support a management layer of Team Leaders, ensuring strong people leadership, consistent service standards, and excellent customer outcomes across all areas of CST responsibility. Working closely with senior stakeholders across the business, you will align priorities, improve end-to-end processes, and ensure the CST operates as a trusted, value-adding partner. This role combines strategic thinking with strong operational grip, with a clear focus on customer experience, efficiency, and continuous improvement.
What you’ll be responsible for as a Customer Specialist Team Manager
- Providing clear leadership, direction, and accountability for the CST through Customer Specialist Team Leaders
- Developing Team Leaders to be confident, effective people managers and role models
- Creating a high-performance culture focused on accountability, collaboration, wellbeing, and continuous improvement
- Overseeing performance management, succession planning, and capability development across the CST
- Owning overall CST performance, capacity planning, and service delivery standards
- Ensuring consistent, high-quality customer and administrative support across all supported functions
- Acting as a senior escalation point for complex or cross-functional customer and operational issues
- Ensuring accurate, timely order processing and adherence to agreed processes and controls
- Identifying opportunities to improve customer experience and operational efficiency across end-to-end processes
- Leading and sponsoring continuous improvement initiatives in partnership with key stakeholders
- Using data, insight, and feedback to inform decision-making and drive improvement
- Supporting the embedding of new systems, tools, and ways of working
- Building strong relationships with Sales, Service, Projects, and wider business functions
- Representing the CST in cross-functional forums, regional meetings, and improvement initiatives
- Supporting the CST’s contribution to winning, delivering, and retaining customer business
What we’re looking for in a Customer Specialist Team Manager
- Proven experience leading managers or team leaders, ideally within a customer, operations, or shared-service environment
- Strong people leadership capability, with a track record of developing others
- Experience operating at both strategic and operational levels
- Strong customer focus, with an understanding of service excellence, NPS, and first-contact resolution
- Excellent stakeholder management and influencing skills
- Ability to balance pace, quality, compliance, and commercial outcomes
- Comfortable using CRM and ERP systems (e.g. Salesforce, SAP) and digital workflow tools
- High emotional intelligence, resilience, and adaptability
- A proactive, ethical, and accountable leadership style
Desirable:
- Experience in a similar or technical industry
- Level 5 (or equivalent) qualification in Leadership & Management
- Coaching or Train-the-Trainer experience
What do we offer
- The security of working for a global, family-owned leader in measurement instrumentation
- Excellent training facilities and personalised development plans
- Flexible and hybrid working arrangements
- Family-friendly social events throughout the year
- Excellent pension scheme
- Increasing annual leave with length of service
Why join Endress+Hauser?
At Endress+Hauser, you’ll be part of a collaborative, people-centred organisation where leadership, development, and customer focus are genuinely valued. You’ll have the opportunity to shape a critical team, make a visible impact across the business, and continue to grow your leadership capability within a supportive hybrid working environment.
CST Manager employer: Challenge Validation
Contact Detail:
Challenge Validation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CST Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Endress+Hauser on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We should also think of examples that showcase our experience in developing teams and improving processes.
✨Tip Number 3
Showcase our passion for customer experience during the interview. We can share specific instances where we’ve made a positive impact on customer satisfaction, as this aligns perfectly with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Endress+Hauser team.
We think you need these skills to ace CST Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Specialist Team Manager role. Highlight your leadership experience and how it aligns with our focus on exceptional customer experiences.
Showcase Your People Skills: We want to see your strong people leadership capabilities! Share examples of how you've developed team leaders or managed teams effectively in your previous roles.
Demonstrate Strategic Thinking: In your application, emphasise your ability to operate at both strategic and operational levels. We’re looking for someone who can balance pace, quality, and compliance while driving customer satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Challenge Validation
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of a Customer Specialist Team Manager. Be ready to share specific examples of how you've developed team leaders and fostered a high-performance culture in previous roles.
✨Understand the Customer Experience
Familiarise yourself with Endress+Hauser's approach to customer experience. Think about how you can contribute to improving customer outcomes and operational efficiency. Prepare to discuss strategies you've implemented in the past that enhanced customer satisfaction and service excellence.
✨Showcase Your Stakeholder Management Skills
This role requires excellent stakeholder management. Come prepared with examples of how you've successfully influenced and collaborated with various teams or departments. Highlight your ability to balance different priorities while maintaining a focus on customer needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think of situations where you've had to navigate complex customer issues or lead through change. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.