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- Tasks: Lead a dynamic team to enhance customer experiences and drive performance.
- Company: Join Endress+Hauser, a global leader in measurement instrumentation.
- Benefits: Competitive salary, flexible working, excellent training, and increasing annual leave.
- Other info: Enjoy family-friendly events and a collaborative culture that values innovation.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team leadership and a strong focus on customer satisfaction.
The predicted salary is between 30000 - 33000 ÂŁ per year.
Location: Manchester (Hybrid) ÂŁ30,000 - ÂŁ33,000
Join Endress+Hauser and help shape exceptional customer experiences. At Endress+Hauser, we believe great customer experiences are built by great people, supported by strong collaboration and smart processes. We are now looking for a Customer Specialist Team Leader to play a pivotal role in leading our centralised Customer Specialist Team (CST) — a highly skilled administrative function that supports Sales, Projects, Solutions, Service, Purchasing, Logistics, Facilities, and Centres of Competence across the business.
This is a fantastic opportunity for a confident, people‑focused leader who enjoys driving performance, developing others, and working cross‑functionally to improve how we serve our customers.
About the role
As a Customer Specialist Team Lead, you will lead and develop a high‑performing, cross‑functional team that delivers expert administrative and customer support across the organisation. You will be instrumental in maintaining consistent service standards, improving processes, and strengthening collaboration between departments. You’ll work closely with key stakeholders to support revenue growth, enhance operational efficiency, and ensure the CST is seen as a trusted, reliable partner across the business. A curious mindset and a passion for continuous improvement are essential, as you’ll be encouraged to challenge existing ways of working and embrace innovation.
What you’ll be responsible for as a Customer Specialist Team Leader:
- Leading, coaching, and motivating a cross‑functional team to deliver consistent, high‑quality service
- Managing resources to ensure effective customer coverage and operational efficiency
- Conducting performance reviews, providing feedback, and supporting individual development
- Creating a positive team culture focused on wellbeing, collaboration, and continuous improvement
- Acting as the first point of escalation for technical and customer‑related issues
- Enabling strong cross‑functional collaboration to deliver excellent customer outcomes
- Supporting the team’s contribution to winning and closing business opportunities
- Overseeing accurate and timely order processing
- Identifying opportunities to enhance the customer experience across end‑to‑end processes
- Supporting regional meetings, workshops, and joint problem‑solving initiatives
- Monitoring workflows and identifying inefficiencies
- Supporting and facilitating improvements to optimise performance
- Prioritising and delegating work effectively to manage volumes, deadlines, and coverage
What we’re looking for in a Customer Specialist Team Leader:
- Proven experience leading and developing successful teams
- Strong coaching and mentoring capability
- Experience driving customer satisfaction and team performance
- Strong organisational awareness and ability to align with business strategy
- Excellent people leadership and influencing skills
- Strong customer focus, with an understanding of NPS and first‑contact resolution
- Ability to balance speed, quality, compliance, and commercial outcomes
- Comfortable using CRM systems and digital tools (e.g. Salesforce, SAP, contact‑centre platforms)
- High emotional intelligence, resilience, and adaptability
- A proactive, ethical, and accountable approach to leadership
- Experience in a similar industry
- Train‑the‑Trainer qualification (desirable)
- Level 3 qualification in Leadership & Management (or equivalent) – Desirable
What do we offer:
- The security of working for a global, family-owned leader in measurement instrumentation.
- Excellent training facilities and personalised development plans.
- Flexible working arrangements.
- Family-friendly social events throughout the year.
- Excellent pension scheme
- Increasing annual leave with length of service
Why join Endress+Hauser?
At Endress+Hauser, you’ll be part of a collaborative, people‑centred organisation where development, innovation, and customer focus are truly valued. We offer a supportive hybrid working environment, opportunities to grow your leadership capability, and the chance to make a visible impact across the business.
CST Leader employer: Challenge Validation
Contact Detail:
Challenge Validation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CST Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Endress+Hauser on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your leadership style aligns with their focus on collaboration and customer experience. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples where you’ve led teams, improved processes, or enhanced customer satisfaction. This will help us see your potential impact as a Customer Specialist Team Leader.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is exactly what we love to see!
We think you need these skills to ace CST Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams and driving customer satisfaction. We want to see how your skills align with the role of Customer Specialist Team Leader!
Showcase Your Leadership Style: In your application, share examples of how you've motivated and developed teams in the past. We love to see a proactive approach to leadership that focuses on collaboration and continuous improvement.
Highlight Relevant Experience: Don’t forget to mention any experience you have with CRM systems or digital tools like Salesforce or SAP. This is key for us as we look for someone who can hit the ground running in our tech-driven environment.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Endress+Hauser!
How to prepare for a job interview at Challenge Validation
✨Know Your Stuff
Before the interview, make sure you understand Endress+Hauser's mission and values. Familiarise yourself with their customer service approach and how the CST fits into the bigger picture. This will show that you're genuinely interested in the role and can align your leadership style with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, improved processes, or resolved conflicts. Be ready to discuss your coaching techniques and how you foster a positive team culture.
✨Emphasise Collaboration
Since the role involves cross-functional teamwork, be prepared to talk about your experience working with different departments. Highlight instances where you facilitated collaboration and how it led to better customer outcomes. This will demonstrate your ability to work effectively across the organisation.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the current challenges the CST faces or how they measure success in customer satisfaction. This shows your curiosity and eagerness to contribute to continuous improvement within the team.