At a Glance
- Tasks: Welcome and assist executive guests, ensuring a memorable stay at our hotel.
- Company: Join Hilton Wembley, a renowned hotel known for its teamwork and hospitality.
- Benefits: Earn £11 per hour, enjoy free meals, and access career growth opportunities.
- Other info: Enjoy high street discounts, travel perks, and a modern team environment.
- Why this job: Be part of a dynamic team creating lasting memories for guests every day.
- Qualifications: Previous front office experience and a passion for exceptional guest service.
The predicted salary is between 22000 - 24000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES - What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories.
A WORLD OF REWARDS
- Hourly Rate of £11 per hour plus service charge
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career your next position could be as a Executive Lounge Supervisor
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Guest Experience Day 1 night stay with breakfast per year
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Discounted Parking - £2 per day at Red Car Park
- Modern and inclusive Team Member’s areas
An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
What will I be doing?
An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
- Process accurately check-ins and check-out
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards
- Stay current with all hotel services as well as VIP requests and special events
- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
- Project a professional manner with an emphasis on hospitality and Guest service
- Comply with Hotel security, fire regulations and all health and safety legislation
- Execute tasks as instructed by the Executive Lounge Supervisor or Manager
- Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Front Office experience in the hotel, leisure or retail sector
- Calm, efficient and organised
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in Executive Lounge in a hotel environment
- Multi-lingual
Want to know more about this job? Contact Tony directly in our Recruitment Team on Tony.Relandeau@hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership
Now the most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Executive Lounge Host/ess in Wembley employer: Challenge Page
At Hilton Wembley, we pride ourselves on fostering a culture of teamwork and belonging, making it an exceptional place to work as an Executive Lounge Host/ess. With competitive pay, comprehensive benefits including free meals, personal development programmes, and opportunities for career advancement, our employees are empowered to create memorable experiences for our guests. Join us in a vibrant environment where your contributions truly matter, and enjoy unique perks like discounted hotel stays and high street discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Lounge Host/ess in Wembley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hilton Wembley. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate, but someone who truly fits into their team.
✨Tip Number 2
Practice your hospitality skills! Since you'll be dealing with executive guests, think about how you can showcase your ability to provide exceptional service. Maybe role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview. A smart appearance shows that you take the role seriously and are ready to represent Hilton's high standards.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that catch your interest!
We think you need these skills to ace Executive Lounge Host/ess in Wembley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in front office roles or customer service. We love seeing how your past experiences align with what we’re looking for in an Executive Lounge Host.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hilton Wembley.
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Familiarise yourself with Hilton's values and the specific role of an Executive Lounge Host. Understand what makes the hotel unique and be ready to discuss how you can contribute to creating lasting memories for guests.
✨Showcase Your Experience
Highlight any previous front office or hospitality experience you have. Be prepared to share specific examples of how you've handled guest enquiries or complaints efficiently, as this will demonstrate your ability to excel in the role.
✨Dress to Impress
Since personal presentation is key in hospitality, make sure you dress smartly for the interview. A polished appearance reflects your professionalism and respect for the role you're applying for.
✨Ask Thoughtful Questions
Prepare a few questions about the team dynamics or the hotel's approach to guest service. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
