At a Glance
- Tasks: Assist in managing housekeeping operations and ensure exceptional guest experiences.
- Company: Join Hilton, a globally recognised leader in hospitality.
- Benefits: Free meals, wellness access, team events, and career growth opportunities.
- Other info: Dynamic work environment with excellent training and development support.
- Why this job: Be part of a vibrant team and make a real difference in hospitality.
- Qualifications: Experience in housekeeping management and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
Ready to unfold endless opportunities? Welcome to a world of opportunities - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: to share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A World of Rewards:
- Free and healthy meals when on duty
- Complimentary access to wellness facilities, featuring a pool, gym, sauna and steam room
- Team events and initiatives such as cinema visits or staff parties, team treats and wellness days
- Grow your career; your next position could be as a Housekeeping Manager
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- People's pension with employer's contribution
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Guest Experience Day after successfully passing probation
An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members within the group to provide an exceptional experience for our Guests.
What will I be doing?
As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. You will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist with overseeing Housekeeping/Laundry operations
- Operate within departmental budgets through effective stock and cost controls and well-managed schedules
- Support departmental targets and objectives, work schedules, budgets, and policies and procedures
- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
- Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
- Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
- Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training to support the Executive Housekeeper
- Ensure communication meetings are conducted
- Manage staff performance issues in compliance with company policies and procedures
- Support managing, training and developing the team
- Deputise in absence of the Executive Housekeeper
- Provide excellent guest service
- Assist other departments wherever necessary
What are we looking for?
An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Knowledge of Workplace, Health, Safety and Hygiene is essential
- Strong communication skills
- A passion for delivering exceptional levels of guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with Property Management Systems
- Experience managing a department and Profit and Loss account
- High level of IT proficiency
Want to know more about this job? Contact Joseph directly in our Recruitment Team on Joseph.Rapheal@Hilton.com
What makes us special is who we are, and we are Hilton! Hospitality Integrity Leadership Teamwork Ownership. Now the most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company.
Assistant Housekeeping Manager in Manchester employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to thrive. With exceptional training, generous benefits including free meals, wellness access, and a robust career development programme, we ensure that every employee has the opportunity to grow and make a meaningful impact in the world of hospitality. Join us in creating unforgettable experiences for our guests while enjoying a supportive environment that values teamwork and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Housekeeping Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the hospitality industry, especially those at Hilton. They can give you insider tips and might even refer you for the Assistant Housekeeping Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your housekeeping knowledge. Be ready to discuss how you would maintain high standards and manage a team effectively. Show us your passion for delivering exceptional guest service!
✨Tip Number 3
Don’t forget to showcase your leadership skills! During interviews, share examples of how you've successfully trained and developed team members in previous roles. We love to see candidates who can inspire others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and resources to help you land that dream job with us at Hilton.
We think you need these skills to ace Assistant Housekeeping Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing exceptional guest service and how you embody the spirit of warmth and inclusiveness.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Housekeeping Manager role. Highlight relevant experience in housekeeping or management, and don’t forget to mention any specific skills that align with our values and the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information logically so we can easily see why you’re a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing company culture!
How to prepare for a job interview at Challenge Page
✨Know Your Housekeeping Standards
Familiarise yourself with the specific housekeeping standards and policies of the hotel. Research the brand's values and how they translate into daily operations. This will show your commitment to maintaining high standards and your understanding of what it takes to deliver exceptional guest experiences.
✨Showcase Your Leadership Skills
As an Assistant Executive Housekeeper, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight your ability to train and develop team members, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about situations where you had to manage staffing issues, maintain quality under tight budgets, or ensure compliance with health and safety regulations. Practising these scenarios can help you articulate your thought process during the interview.
✨Emphasise Your Customer Service Passion
The hospitality industry thrives on excellent customer service. Be ready to discuss your passion for delivering outstanding guest experiences. Share specific instances where you went above and beyond to ensure guest satisfaction, as this will resonate well with the interviewers and align with the hotel's mission.
