At a Glance
- Tasks: Handle guest messages and enquiries, ensuring top-notch customer service.
- Company: Join the DoubleTree Docklands, a unique blend of heritage and modern hospitality.
- Benefits: Enjoy free meals, career growth, and discounts on hotel stays and dining.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Be the voice that creates memorable first impressions for guests.
- Qualifications: Positive attitude, good communication skills, and IT proficiency required.
The predicted salary is between 22000 - 24000 € per year.
The DoubleTree Docklands is located in a 17th-century building that once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. The property can be reached easily from both the north and south half of London.
A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will I be doing?
- Accept, deliver and respond to Guest and management messages, enquiries and emergencies.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Accept and deliver all messages correctly and promptly for both Guests and management.
- Ensure all wake up calls take place at the correct time.
- Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriate.
- Handle emergency calls immediately and relay comprehensive and accurate information, as required.
- Demonstrate a high level of customer service at all times.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Attend appropriate training courses, when required.
- Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
- Follow company brand standards.
- Assist other departments, as necessary.
What are we looking for?
Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills, especially on the telephone.
- Commitment to delivering a high level of customer service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry.
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership. Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Switchboard Telephonist in London employer: Challenge Page
The DoubleTree Docklands is an exceptional employer that combines a rich heritage with modern hospitality, offering a family-like atmosphere for both guests and employees. With a strong focus on personal development, team member benefits such as free meals, discounted travel, and a commitment to corporate responsibility, employees have ample opportunities for growth and career advancement in a supportive and inclusive environment. Located conveniently in London, the hotel provides a unique setting for those looking to build a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Telephonist in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services offered at the DoubleTree Docklands. This way, when you’re on the phone, you can confidently answer any guest queries and even upsell some of those amazing offerings.
✨Tip Number 2
Practice your phone etiquette! Since you'll be the first point of contact for guests, make sure your communication skills are top-notch. A friendly tone and clear information can make a huge difference in creating a positive first impression.
✨Tip Number 3
Don’t shy away from showcasing your personality! Being genuine and approachable can help you connect better with guests. Remember, they’re looking for a warm and welcoming experience, so let your enthusiasm shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Hilton. Let’s get you started on this exciting journey!
We think you need these skills to ace Switchboard Telephonist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Switchboard Telephonist where communication is key.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to handling guest queries efficiently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Challenge Page
✨Know the Hotel Inside Out
Before your interview, make sure you research the DoubleTree Docklands thoroughly. Familiarise yourself with its history, facilities, and services. This knowledge will not only impress your interviewers but also help you answer questions about how you would handle guest inquiries.
✨Practice Your Communication Skills
As a Switchboard Telephonist, excellent communication is key. Practice speaking clearly and confidently over the phone. You might even want to role-play common scenarios with a friend to get comfortable with handling guest queries and emergencies.
✨Showcase Your Customer Service Mindset
During the interview, highlight any previous experience in customer service roles. Share specific examples of how you've gone above and beyond for customers. This will demonstrate your commitment to delivering a high level of service, which is crucial for this position.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle various situations, such as emergency calls or difficult guests. Think of examples from your past experiences where you successfully resolved issues. This will show your problem-solving skills and ability to stay calm under pressure.
