At a Glance
- Tasks: Manage guest communications and ensure top-notch customer service in a vibrant hotel environment.
- Company: Join Hilton, a global leader in hospitality with a culture of inclusiveness.
- Benefits: Earn £11/hour, enjoy free meals, and access amazing discounts and holiday perks.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be the first point of contact for guests and make their stay memorable.
- Qualifications: Positive attitude, strong communication skills, and a commitment to excellent service.
The predicted salary is between 22000 - 24000 € per year.
EOE/AA/Disabled/Veterans Your next career move is calling you. WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Hourly Rate of £11.00 per hour
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
What will I be doing? As a Switchboard Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for? Switchboard Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership Now Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Switchboard Operator in London employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to shine. As a Switchboard Operator, you'll enjoy competitive pay, comprehensive training, and numerous opportunities for personal and professional growth, all while being part of a team dedicated to delivering exceptional hospitality. With benefits like discounted travel, healthy meals, and generous holiday allowances, Hilton is not just a workplace; it's a community where you can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hilton's values and mission. This way, you can show how your positive attitude and customer service skills align with their goals. It’s all about making that connection!
✨Tip Number 2
Practice your phone skills! As a Switchboard Operator, you'll be on the phone a lot. Try role-playing with a friend to get comfortable with handling different types of calls, especially emergencies. The more confident you are, the better you'll shine in the interview!
✨Tip Number 3
Show off your IT skills! Brush up on any relevant software or systems you might use as a Switchboard Operator. Being tech-savvy will definitely give you an edge, so don’t hesitate to mention any experience you have during your chat with the hiring team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to explore all the amazing opportunities we offer at Hilton. Don’t miss out!
We think you need these skills to ace Switchboard Operator in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love seeing a bit of who you are, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your Application:Make sure to tailor your application to the Switchboard Operator role. Highlight your communication skills and any relevant experience in customer service. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities, services, and local attractions. This knowledge will help you answer questions confidently and demonstrate your commitment to providing excellent customer service.
✨Practice Your Communication Skills
Since you'll be on the phone a lot, practice speaking clearly and positively. You might even want to role-play common scenarios with a friend to get comfortable with handling guest queries and emergencies.
✨Show Your Team Spirit
Emphasise your ability to work both independently and as part of a team. Share examples from past experiences where you collaborated effectively or took initiative to help others.
✨Dress to Impress
Even if the interview is casual, dress smartly to reflect the hospitality industry’s standards. A neat appearance shows that you take the opportunity seriously and understand the importance of first impressions.
