At a Glance
- Tasks: Supervise the Front Office Team and ensure exceptional guest experiences during night hours.
- Company: Join the DoubleTree Docklands, a unique blend of heritage and modern hospitality.
- Benefits: Enjoy free meals, career growth opportunities, and discounts on hotel stays and dining.
- Other info: Dynamic work environment with a focus on personal development and teamwork.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London. With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.
A WORLD OF REWARDS
- Free and healthy meals when on duty
- Grow your Career your next position could be as an Assistant Food and Beverage Manager
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Modern and inclusive Team Member’s areas
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
What are we looking for?
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Night Manager in London employer: Challenge Page
The DoubleTree Docklands offers a unique blend of historic charm and modern hospitality, making it an exceptional employer for those seeking a rewarding career in the hotel industry. With a strong focus on employee development, inclusive work culture, and generous benefits such as free meals, extensive holiday allowances, and travel discounts, team members are empowered to grow and thrive in their roles. Located conveniently in London, this hotel not only provides a supportive environment but also the opportunity to make a meaningful impact through its Corporate Responsibility programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at DoubleTree or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality during interviews! The Night Manager role is all about creating exceptional guest experiences, so let your passion for hospitality shine through. Be yourself and share stories that highlight your customer service skills.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios as a Night Manager, like dealing with emergencies or resolving guest complaints. Practising these responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hilton family. Let’s get you that Night Manager position!
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Night Manager role. Highlight your relevant experience in Front Office management and customer service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your achievements!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Challenge Page
✨Know the Hotel Inside Out
Before your interview, make sure you research the DoubleTree Docklands thoroughly. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also help you understand how you can contribute to maintaining the hotel's exceptional guest experience.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards, as this is crucial for overseeing the Front Office Team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of situations where you've had to act quickly under pressure, especially in a hospitality context. Practising these responses will help you feel more confident during the interview.
✨Emphasise Customer Service Excellence
Customer service is at the heart of the hospitality industry. Be ready to discuss your commitment to delivering outstanding service. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with the values of Hilton and the DoubleTree Docklands.
