At a Glance
- Tasks: Keep our spaces sparkling clean and ensure guests feel welcomed.
- Company: Join Hilton, a global leader in hospitality with a vibrant culture.
- Benefits: Earn £10/hour, enjoy free meals, and access amazing discounts.
- Other info: Flexible part-time role with opportunities for personal development.
- Why this job: Make a difference in guest experiences while growing your career.
- Qualifications: Strong people skills and a commitment to cleanliness.
The predicted salary is between 20800 - 20800 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
This is a Part Time role for 16hrs per week.
A WORLD OF REWARDS:
- Hourly Rate of £10.00 per hour
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Modern and inclusive Team Member’s areas
A Member Care Assistant is responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience.
What will I be doing?
As a Member Care Assistant, you are responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
- General cleaning of all areas
- Deep cleaning around the club
- Report lost property, accidents, maintenance issues, or other incidents
- Ensure guests are welcomed and assistance provided when needed
- Ensure compliance with all health and safety regulations
What are we looking for?
A Member Care Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong interpersonal skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Excellent attention to detail
- High standards of cleanliness
- Ability to work in a consistently professional and helpful manner
- Previous experience in a similar role
Want to know more about this job? Contact Francesco directly in our Recruitment Team.
Member Care Assistant in London employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. As a Member Care Assistant, you'll enjoy competitive pay, comprehensive training, and numerous opportunities for personal development, all while contributing to our mission of delivering exceptional hospitality. With benefits like discounted travel, healthy meals, and a commitment to employee growth, Hilton is an excellent employer for those seeking a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Member Care Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their world of hospitality.
✨Tip Number 2
Practice your interpersonal skills! As a Member Care Assistant, you'll be interacting with guests and team members all day. Role-play common scenarios with a friend to boost your confidence and ensure you can deliver top-notch customer service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional for your interview. A smart appearance shows that you take the role seriously and are ready to represent Hilton's high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and resources to help you land that Member Care Assistant role with us!
We think you need these skills to ace Member Care Assistant in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with others.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve delivered excellent customer service or maintained high cleanliness standards – we love that!
Show Your Attention to Detail:As a Member Care Assistant, attention to detail is key. In your application, give examples of how you've demonstrated this in past roles. It’ll show us you’re serious about maintaining high standards!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Challenge Page
✨Know Your Role
Before the interview, make sure you understand what a Member Care Assistant does. Familiarise yourself with the tasks mentioned in the job description, like general cleaning and ensuring guest satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since strong interpersonal skills are key for this position, think of examples from your past experiences where you've successfully interacted with guests or team members. Be ready to share how you handled difficult situations or provided excellent customer service.
✨Dress to Impress
Even though this is a hospitality role, first impressions matter! Dress smartly for your interview to reflect the grooming standards expected in the job. A neat appearance shows that you take the opportunity seriously and respect the company's values.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training programmes or opportunities for growth within the company. It shows that you're engaged and thinking about your future with them, which can leave a positive impression.
