At a Glance
- Tasks: Welcome and assist VIP Guests, ensuring an exceptional experience.
- Company: Join Hilton, a leader in hospitality with a culture of inclusiveness.
- Benefits: Earn £11/hour, enjoy free meals, and access amazing discounts.
- Other info: Dynamic work environment with opportunities for personal development.
- Why this job: Make a real impact in hospitality while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22880 - 22880 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS:
- Hourly Rate of £11.00 per hour
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
What will I be doing?
As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Guest Relations Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
Want to know more about this job? Contact Sandi directly in our Recruitment Team on Sandi.Mahlli@Hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership
Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Guest Relations Agent in London employer: Challenge Page
At Hilton, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued and empowered to grow. As a Guest Relations Agent, you will enjoy competitive pay, comprehensive training, and numerous opportunities for personal development, all while being part of a team that shares a passion for exceptional hospitality. With benefits like discounted travel, healthy meals, and a commitment to corporate responsibility, Hilton is not just a workplace; it's a community dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Agent in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hilton's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their world of hospitality.
✨Tip Number 2
Practice your people skills! As a Guest Relations Agent, you'll be interacting with all sorts of guests. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle demanding guest needs effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Hilton family. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Relations Agent in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing exceptional service and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Guest Relations Agent role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for.
Be Personable and Professional:Your written application is your first impression, so keep it friendly yet professional. Show us your personality while maintaining a level of professionalism that reflects our values at Hilton.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people and stands out in our system!
How to prepare for a job interview at Challenge Page
✨Know Your Guests
Familiarise yourself with the hotel’s services and facilities, especially those that cater to VIP guests. This knowledge will help you answer questions confidently and demonstrate your commitment to providing exceptional service.
✨Showcase Your Communication Skills
As a Guest Relations Agent, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to show you can handle demanding guest needs.
✨Demonstrate Flexibility
Be prepared to discuss how you've adapted to various work situations in the past. Share specific examples of times when you successfully managed pressure or changed priorities to meet guest expectations.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for delivering exceptional guest experiences shine through. Share stories that highlight your dedication to customer service and how you’ve gone above and beyond to make guests feel valued.
