At a Glance
- Tasks: Deliver exceptional experiences to VIP guests and ensure their stay is unforgettable.
- Company: Join the iconic London Hilton on Park Lane, a leader in luxury hospitality.
- Benefits: Enjoy competitive pay, personal development, travel discounts, and 28+ days holiday.
- Other info: Work in a dynamic environment with opportunities for self-discovery and growth.
- Why this job: Be part of a team that creates heartfelt experiences and grows your career.
- Qualifications: Passion for customer service, strong communication, and problem-solving skills required.
The predicted salary is between 25000 - 26000 € per year.
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer, whether it be musicals, Royal Parks or world famous landmarks. Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.
The 28th floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology. The ground level is home to Podium Restaurant and bar, where breakfast, lunch, dinner and award winning afternoon tea is served. There is also a Champagne bar - CC Bar, and in the basement, Trader Vic’s - London’s only Polynesian-themed restaurant and bar. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core.
Furthermore, the first floor has undergone a renovation which was completed April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom and the Executive Lounge.
Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as “Great Places to Work.” This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth.
Salary: £12.50 Per Hour
BENEFITS:
- Working for the UK’s #1 Great Places to Work in hospitality
- Personal Development: programmes at all levels to support your career
- Grow your career whilst having fun
- Travel and food discounts with Hilton
- Holiday: 28 days including bank holidays (increasing yearly to max 33)
- Pension scheme, discounted dental and health cover
- High street discounts: with Perks at Work
- Meals on duty
- Company supplied uniform
You will join the Executive Lounge Team. You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, liaising with all departments throughout the hotel to exceed their expectations.
Are you an ambitious hotelier? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now. The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
EOE/AA/Disabled/Veterans
Guest Experience Executive in London employer: Challenge Page
London Hilton on Park Lane, located in the vibrant heart of Mayfair, offers an exceptional work environment where team members are valued and encouraged to grow. With a commitment to personal development, competitive benefits, and a culture that prioritises heartfelt guest experiences, employees can thrive in a prestigious setting known for its five-star luxury and iconic dining options. Join us to be part of a team that is consistently recognised as one of the best places to work in hospitality, where your passion for service can shine.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Executive in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might have insider info on openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Show up and shine! Attend job fairs or industry events where Hilton might be present. Dress to impress and be ready to chat about your passion for guest experience. First impressions count, so make yours memorable!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. It shows initiative and keeps you on their radar!
✨Tip Number 4
Prepare for the interview like it’s the Oscars! Research Hilton’s values and think of examples from your past experiences that showcase your customer service skills. Be ready to discuss how you can create those unforgettable guest experiences!
We think you need these skills to ace Guest Experience Executive in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond for guests, as this aligns perfectly with our mission at Hilton.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Guest Experience Executive role. Highlight relevant skills like communication and problem-solving, and don’t forget to mention any experience with VIP guests!
Be Authentic:We want to get to know the real you! Don’t be afraid to show your personality in your application. Share what makes you unique and how you can contribute to our team’s success.
Apply Through Our Website:For the best chance of landing an interview, apply directly through our website. It’s super easy and ensures your application goes straight to us, so we can see your enthusiasm right away!
How to prepare for a job interview at Challenge Page
✨Know Your VIPs
Before the interview, research what makes a VIP experience special at Hilton. Familiarise yourself with the services offered in the Executive Lounge and think about how you can enhance guest experiences. This will show your passion for exceptional customer service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled difficult situations or complaints in the past. Think about specific instances where you went above and beyond to resolve an issue. This will demonstrate your ability to handle challenges effectively.
✨Emphasise Teamwork
Hilton values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share stories that highlight your ability to work well with different departments to ensure a seamless guest experience.
✨Dress to Impress
As you're applying for a role in a luxury hotel, make sure to dress smartly for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
