At a Glance
- Tasks: Supervise front desk operations and ensure exceptional guest experiences.
- Company: Join the iconic DoubleTree Docklands, blending heritage with modern hospitality.
- Benefits: Enjoy free meals, career development, and discounts on travel and dining.
- Other info: Dynamic work environment with opportunities for growth in hospitality.
- Why this job: Be part of a team that creates memorable first impressions for guests.
- Qualifications: Experience in front office roles and strong communication skills required.
The predicted salary is between 24000 - 30000 € per year.
Hourly rate: £12/hour
Full time role, shift pattern: 7am-3pm, 3pm-11pm, middle shifts (can differ depending on business needs 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm).
The DoubleTree Docklands is located in a 17th-century building that once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London. With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.
A WORLD OF REWARDS
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Modern and inclusive Team Member’s areas
A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
- Maximise sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organised work ethic with the ability to prioritise and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A relevant supervisory/management certificate/diploma or degree
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership
Now maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
EOE/AA/Disabled/Veterans
Front Office Supervisor in London employer: Challenge Page
At DoubleTree Docklands, we pride ourselves on being an exceptional employer, offering a unique blend of heritage and modern hospitality in a stunning 17th-century building. Our supportive work culture fosters personal development through tailored programmes, while our commitment to employee well-being is reflected in benefits like free meals, generous holiday allowances, and a vibrant team environment. With easy access to transport links and a diverse range of career opportunities, we empower our team members to thrive and grow within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that Front Office Supervisor role at DoubleTree Docklands!
✨Tip Number 2
Show up in style! When you get an interview, dress to impress and bring your A-game. Make sure to highlight your front office experience and how you can contribute to creating those exceptional guest experiences.
✨Tip Number 3
Be ready to chat about your passion for hospitality! During interviews, share specific examples of how you've gone above and beyond for guests in the past. This will show that you truly care about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Hilton family and making a difference in the hospitality world.
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Front Office Supervisor role. Highlight any relevant front office experience and showcase your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and explain why you’re the perfect fit for our team at DoubleTree Docklands. Don’t forget to mention any specific experiences that relate to the job description.
Showcase Your Team Spirit:Since teamwork is key in this role, make sure to include examples of how you've successfully worked with others in previous positions. We love candidates who can demonstrate strong interpersonal skills and a collaborative attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our hiring team. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services, special promotions, and any recent events. This shows your genuine interest in the role and helps you answer questions more confidently.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be interacting with guests and team members constantly. Prepare examples of how you've handled guest requests or resolved complaints in the past to demonstrate your excellent communication and interpersonal skills.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and the importance of presentation.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the hotel's approach to guest service. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
