At a Glance
- Tasks: Lead the Front Office Team to create unforgettable guest experiences every day.
- Company: Join Hilton, a global leader in hospitality with a culture of inclusiveness.
- Benefits: Enjoy a competitive salary, free meals, and amazing discounts on travel and dining.
- Other info: Dynamic role with opportunities for personal development and career growth.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Experience in hotel management and strong leadership skills are essential.
The predicted salary is between 45000 - 45000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS:
- Annual salary of £45,000
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
What are we looking for?
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent
Want to know more about this job? Contact Sandi directly in our Recruitment Team on Sandi.Mahlli@Hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership
Now Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Front of House Manager in London employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Front of House Manager, you will benefit from comprehensive training programmes, competitive salaries, and unique perks such as discounted hotel stays and generous holiday allowances, all while contributing to our mission of delivering exceptional guest experiences. Join us in a dynamic environment that celebrates teamwork and personal development, making every day an opportunity to shine in the world of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front of House Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the hotel brand and its values, especially Hilton's commitment to hospitality and teamwork. Be ready to share how your experience aligns with their mission and how you can contribute to creating that warm atmosphere they pride themselves on.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in managing teams and improving guest satisfaction. Use specific examples to demonstrate how you've successfully led a team in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Hilton family and all the amazing opportunities we offer.
We think you need these skills to ace Front of House Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to creating memorable guest experiences. We want to see how you embody our spirit of warmth and inclusiveness.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front of House Manager role. Highlight relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s values and mission. Familiarise yourself with their approach to hospitality and how they create memorable experiences for guests. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front of House Manager, you’ll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experience where you successfully managed a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss your leadership style and how you motivate others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing a busy check-in period. Think through your responses ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. Make sure your grooming is on point, as this reflects your understanding of the industry standards. A polished appearance can set the tone for a positive conversation.
