At a Glance
- Tasks: Deliver exceptional service in various Food and Beverage areas while achieving departmental targets.
- Company: Join the historic DoubleTree Docklands, blending heritage with modern hospitality.
- Benefits: Enjoy free meals, career development, discounts, and 28+ days holiday.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Be part of a friendly team and make a real impact on guest experiences.
- Qualifications: Positive attitude, good communication skills, and a commitment to customer service.
The predicted salary is between 22000 - 24000 € per year.
The DoubleTree Docklands is located in a 17th-century building that once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. The property can be reached easily from both the north and south half of London.
A Food and Beverage Assistant is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets.
What will I be doing?
- Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
- Welcome guests in a polite and friendly manner
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Prepare set ups for tables and/or rooms
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Up-sell with latest departmental incentives
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Food and Beverage Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Commitment to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous Food and Beverage and/or industry experience
- Experience with cash handling
- Knowledge of Food Hygiene Regulations
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership
Food and Beverage Assistant - 24hrs / week in London employer: Challenge Page
The DoubleTree Docklands is an exceptional employer that offers a unique blend of heritage and modern hospitality, providing a family-like atmosphere for both guests and employees. With a strong focus on personal development and career growth, team members enjoy a range of benefits including free meals, holiday entitlements that increase with service, and opportunities to participate in corporate responsibility programmes. The inclusive work culture and accessible location make it an ideal place for those looking to build a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant - 24hrs / week in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out the DoubleTree Docklands online. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family-like experience.
✨Tip Number 2
Practice your customer service skills! As a Food and Beverage Assistant, you'll be interacting with guests all the time. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview. It shows that you care about the role and are ready to uphold the excellent grooming standards they expect.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track your progress and gives you a better chance of landing that Food and Beverage Assistant role at the DoubleTree Docklands.
We think you need these skills to ace Food and Beverage Assistant - 24hrs / week in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love seeing a bit of who you are, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application:Make sure to tailor your application to the Food and Beverage Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your experience better – we want to see your strengths without sifting through too much text!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture there!
How to prepare for a job interview at Challenge Page
✨Know the Company
Before your interview, take some time to research the DoubleTree Docklands. Understand its history, values, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Food and Beverage Assistant, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or handled a difficult situation. This will demonstrate your commitment to delivering high levels of service.
✨Dress to Impress
First impressions matter! Make sure you arrive looking polished and professional. Pay attention to your grooming standards, as this role requires excellent presentation. A neat appearance reflects your respect for the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the team.
