At a Glance
- Tasks: Engage with guests, manage complaints, and ensure exceptional service in a vibrant hotel environment.
- Company: Join Hilton, a global leader in hospitality known for its inclusive culture.
- Benefits: Enjoy free meals, gym access, high street discounts, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career in hospitality while making a real difference for guests.
- Qualifications: Supervisory experience in hospitality and strong communication skills are essential.
The predicted salary is between 30000 - 30000 € per year.
Salary up to £30,000/year
Working hours are: 8am - 8pm (4 on 4 off)
The DoubleTree Docklands is located in a 17th-century building that once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London. The DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.
A WORLD OF REWARDS
- Free and healthy meals when on duty
- Grow your Career
- Free gym access on property between 9am - 5pm or after 10pm
- Free parking
- Personal Development program designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility program
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Modern and inclusive Team Member’s areas
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
What will I be doing?
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
What are we looking for?
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- An in-depth knowledge of the hotel, leisure or service sector
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership
Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Duty Manager in London employer: Challenge Page
At DoubleTree Docklands, we pride ourselves on being an exceptional employer that fosters a family-like atmosphere for both guests and team members. With a commitment to personal development, competitive benefits including free meals and gym access, and a supportive work culture, we provide ample opportunities for career growth in the vibrant hospitality sector. Our unique location, rich in history and easily accessible, enhances the experience of working with us, making it a rewarding choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on DoubleTree Docklands and Hilton's values. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be engaging with guests all day. Try role-playing common scenarios with a friend to boost your confidence in handling guest inquiries and complaints.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview to reflect the high standards of service at DoubleTree Docklands.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at DoubleTree Docklands.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight your supervisory experience and any relevant achievements in hospitality to grab our attention!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for guest service and why you want to join our team at DoubleTree Docklands. Be genuine and let your personality come through.
Showcase Your Leadership Skills:We’re looking for someone with excellent leadership abilities. In your application, mention specific examples of how you've led teams or resolved guest complaints effectively in the past.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Challenge Page
✨Know the Hotel Inside Out
Before your interview, make sure you research the DoubleTree Docklands thoroughly. Familiarise yourself with its history, services, and unique offerings. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting these skills will show that you're ready for the responsibilities of the role.
✨Prepare for Guest Interaction Scenarios
Expect questions about how you would handle various guest situations, especially complaints or VIP interactions. Think of specific instances from your previous roles where you provided exceptional service or turned a negative experience into a positive one.
✨Understand Health and Safety Protocols
Since the role involves health and safety procedures, brush up on relevant regulations and best practices. Be ready to discuss how you would implement these protocols in the hotel environment, showcasing your commitment to guest safety and satisfaction.
