At a Glance
- Tasks: Assist in managing Conference and Banqueting operations for exceptional guest experiences.
- Company: Join Hilton, a global leader in hospitality with a culture of inclusiveness.
- Benefits: Enjoy free meals, smart uniforms, and discounts on hotel stays and dining.
- Other info: Dynamic environment with opportunities for personal development and career growth.
- Why this job: Make a real impact in hospitality while growing your career with amazing training.
- Qualifications: Experience in Conference and Banquet operations and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
This is the occasion you have been waiting for. Welcome to a world of opportunities - no two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: to share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A world of rewards:
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your career
- Personal development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
An Assistant Conference and Banquet Manager is responsible for assisting with the management of Conference and Banqueting operations to deliver an excellent Guest and Member experience while ensuring department targets are met.
What will I be doing?
As an Assistant Conference and Banquet Manager, you will be responsible for assisting with the management of Conference and Banqueting operations to deliver an excellent Guest and Member experience. You will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist in managing Conference and Banqueting operations
- Maintain exceptional levels of customer service
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Propose ideas to build the range and quality of Conference and Banquet
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels meet business demands
- Ensure training is carried out on an ongoing basis
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Assist other departments wherever necessary
What are we looking for?
An Assistant Conference and Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong knowledge of hotel/leisure/service sector
- Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
- Degree or diploma in Hotel Management or equivalent
- Passion for delivering exceptional levels of guest service
Want to know more about this job? Contact Sandi directly in our Recruitment Team on Sandi.Mahlli@Hilton.com
What makes us special is who we are, and we are Hilton! Hospitality, Integrity, Leadership, Teamwork, Ownership.
Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company.
EOE/AA/Disabled/Veterans
C&B Operations Assistant Manager in London employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant work culture that champions inclusiveness and positivity, making every day an opportunity for growth and development. With comprehensive training programmes, generous benefits including discounted travel and meals, and a commitment to corporate responsibility, we empower our team members to thrive in their careers while delivering exceptional hospitality experiences. Join us and be part of a team that values your contributions and supports your journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land C&B Operations Assistant Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Hilton. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by researching Hilton's values and culture. Show us how your passion for hospitality aligns with our mission to create a warm and inclusive environment.
✨Tip Number 3
Practice your leadership skills! Think of examples where you've successfully led a team or improved customer service. We love to see candidates who can inspire others and drive results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our amazing team.
We think you need these skills to ace C&B Operations Assistant Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to exceptional guest service and how you embody the spirit of inclusiveness and positivity.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Conference and Banquet Manager role. Highlight relevant experience in Conference and Banquet operations, and don’t forget to mention any leadership roles you've had!
Be Specific About Your Achievements:Use concrete examples to demonstrate your success in managing budgets, optimising sales, and leading teams. Numbers speak volumes, so if you’ve improved guest satisfaction or increased profits, shout about it!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Before the interview, dive deep into the specifics of Conference and Banqueting operations. Familiarise yourself with the latest trends in hospitality and be ready to discuss how you can optimise sales and improve guest satisfaction.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team or resolved conflicts. This role requires exceptional leadership, so demonstrating your ability to inspire and guide others will set you apart.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since exceptional communication skills are crucial for this position, consider doing mock interviews with friends or family to refine your delivery and ensure you convey your ideas effectively.
✨Bring Ideas to the Table
Think of innovative proposals that could enhance the Conference and Banquet offerings. Whether it's new themes, menu ideas, or ways to improve guest experiences, showing that you're proactive and creative will impress the interviewers.
