At a Glance
- Tasks: Be the friendly voice for guests, helping them with room reservations and ensuring a great experience.
- Company: Join the vibrant team at Hampton by Hilton Edinburgh Airport.
- Benefits: Enjoy flexible hours, competitive salary, discounts, and 28+ days holiday.
- Other info: Opportunities for personal development and a supportive, inclusive work environment.
- Why this job: Make a real impact on guest experiences while growing your career in hospitality.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 21294 - 21294 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace.
A WORLD OF REWARDS
- Annual Salary £21,294
- Hours can be flexible across 7 days
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career your next position could be as a Reservations Supervisor
- Personal Development programs are designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programs
- Guest Experience Day 1-night stay with dinner and breakfast after successfully passing probation
- Short Term accommodation to support your relocation from another area of the UK
- Modern and inclusive Team Member’s areas
A Reservations Agent will serve as the primary contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Tertiary qualifications, or another collegiate-level degree
Want to know more about this job? Contact Joseph directly in our Recruitment Team at Joseph.Rapheal@Hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership Now Every Hampton Inn is committed to a 100% Hampton Guarantee providing an exceptional guest experience and consistent, high-quality accommodations and amenities. When you join Hampton, you join a brand of more than 2,500 hotels in 29 countries and territories, backed by Hilton’s power, reputation, scale, and performance engine.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Reservations Agent in Edinburgh employer: Challenge Page
Hampton by Hilton Edinburgh Airport is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With flexible hours, competitive salaries, and a range of benefits including discounted hotel stays and personal development programmes, employees can thrive both personally and professionally. The hotel's commitment to corporate responsibility and community engagement further enhances the rewarding experience of working in such a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Edinburgh
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services and amenities we offer at Hampton by Hilton Edinburgh Airport. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll need to be a pro on the phone. Try role-playing with friends or family to nail that professional telephone manner and boost your confidence.
✨Tip Number 3
Network like a champ! Connect with current team members or alumni from your school who work in hospitality. They might have insider tips or even know about job openings that aren't advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Hampton by Hilton. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Agent in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love a bit of character, so don’t be afraid to show us who you are and why you’re passionate about hospitality.
Tailor Your Application:Make sure to tailor your application to the Reservations Agent role. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for. It’ll make you stand out!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your skills and experiences better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservations Agent inside out. Familiarise yourself with the hotel’s services, the booking process, and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your passion for helping guests and your ability to handle challenges.
✨Practice Your Communication
A professional telephone manner is key for a Reservations Agent. Practise speaking clearly and confidently, perhaps with a friend or family member. You might even want to simulate a phone call scenario where you take a reservation or handle a customer inquiry to get comfortable with the process.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team culture, opportunities for growth, or how they measure success in the Reservations department. It’s a great way to engage with the interviewer and leave a lasting impression.
