At a Glance
- Tasks: Lead the night Front Office team and deliver exceptional guest experiences.
- Company: Join Hilton, a globally recognised leader in hospitality.
- Benefits: Enjoy free meals, career growth, discounts, and 28+ days holiday.
- Other info: Dynamic work environment with modern team areas and support for personal development.
- Why this job: Make a real impact on guests' stays and develop your hospitality career.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 22000 - 24000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
This role is paying a rate of £11.35 per hour.
A WORLD OF REWARDS:
- Free and healthy meals when on duty
- Grow your Career; your next position could be as an Assistant Front of House Manager
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Subsidised Taxi Scheme
- Guest Experience Day after successfully passing probation
- Accommodation available with all bills included
- Modern and inclusive Team Member’s areas
You will join and lead the night Front Office team, in the Reception areas of the hotel. You enjoy delivering a VIP experience to every guest during night time operations, going above and beyond to make their stay a memorable one. You will be the main point of contact for all guests’ enquiries and complaints, emergencies and evacuations.
Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership Now. The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Night Duty Manager in Derby employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to thrive. As a Night Duty Manager, you will benefit from exceptional training and development opportunities, competitive pay, and a range of perks including discounted travel and health cover. Join us in creating memorable experiences for our guests while enjoying a supportive environment that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Night Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team leadership. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for hospitality during interviews! Share specific examples of how you've gone above and beyond for guests in the past. This will help you stand out as someone who truly embodies the spirit of Hilton.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our amazing team at Hilton.
We think you need these skills to ace Night Duty Manager in Derby
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond for guests in the past. We want to see that you truly care about creating memorable experiences.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention your leadership abilities and customer service expertise, as these are key for the Night Duty Manager role. We appreciate when candidates take the time to connect their background with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you're a great fit for the team without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at Hilton!
How to prepare for a job interview at Challenge Page
✨Know Your Hospitality Stuff
Make sure you brush up on your hospitality knowledge. Understand the core values of the company and be ready to discuss how you can embody their spirit of inclusiveness and positivity in your role as a Night Duty Manager.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. Highlight your ability to motivate others and ensure a smooth operation during night shifts.
✨Master the Art of Customer Service
Be ready to talk about your approach to delivering exceptional customer service. Think of specific instances where you went above and beyond for guests, especially during challenging situations, and how you resolved complaints effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might want to ask about the training programmes or how the team collaborates during night operations.
