At a Glance
- Tasks: Supervise the Front Office Team to deliver exceptional guest experiences.
- Company: Join Hilton, a globally recognised leader in hospitality.
- Benefits: Enjoy free meals, career growth, and discounts on travel and dining.
- Other info: Flexible working environment with opportunities for personal development.
- Why this job: Be part of a dynamic team that creates memorable moments for guests.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 26000 - 26000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Annual Salary: £26,000
A WORLD OF REWARDS:
- Free and healthy meals when on duty
- Grow your Career; your next position could be as an Assistant Front of House Manager
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Subsidised Taxi Scheme
- Guest Experience Day after successfully passing probation
- Accommodation available with all bills included
- Modern and inclusive Team Member’s areas
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
Want to know more about this job? Contact Liz directly in our Recruitment Team on Elizabeth.jones@hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership Now. The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Assistant Front Office Manager in Derby employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As an Assistant Front Office Manager, you will benefit from comprehensive training, career development programmes, and a range of perks including discounted travel and health cover, all while being part of a team dedicated to delivering exceptional guest experiences. Join us in a dynamic environment where your contributions are valued, and every day brings new opportunities for growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Derby
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and culture. Show how your passion for hospitality aligns with their mission to create exceptional guest experiences.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and team management. We want you to feel confident and ready to shine when discussing your supervisory experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team!
We think you need these skills to ace Assistant Front Office Manager in Derby
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing exceptional guest service and how you embody the spirit of inclusiveness and positivity.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight relevant supervisory experience and skills that match the job description, like leadership and communication abilities, to grab our attention!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your qualifications without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Hilton!
How to prepare for a job interview at Challenge Page
✨Know Your Hospitality Basics
Brush up on your knowledge of hospitality principles and customer service. Understand the importance of first impressions and how they impact guest experiences, as this role is all about creating a welcoming atmosphere.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous supervisory experience. Share specific examples of how you've led a team, handled challenges, and ensured high standards in customer service. This will demonstrate your capability to manage the Front Office Team effectively.
✨Familiarise Yourself with the Brand
Research Hilton's values and mission. Be ready to explain how you align with their commitment to hospitality and teamwork. Showing that you understand their culture will set you apart from other candidates.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as an Assistant Front Office Manager. Prepare answers for questions like how you would handle a dissatisfied guest or manage a busy check-in period. This will show your problem-solving skills and ability to work under pressure.
