At a Glance
- Tasks: Lead the night team to ensure exceptional guest experiences and smooth operations.
- Company: Join Hilton, a globally recognised leader in hospitality.
- Benefits: Enjoy free meals, smart uniform, discounts, and 28+ days holiday.
- Other info: Be part of a supportive team culture focused on inclusiveness and development.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: Supervisory experience in hospitality and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
Here there's always room for you! WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS:
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career; your next position could be as an Assistant Front Office Manager
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Subsidised Taxi Scheme
- Guest Experience Day after successfully passing probation
- Modern and inclusive Team Member’s areas
What will I be doing?
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
What are we looking for?
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
Want to know more about this job? Contact Anjali directly in our Recruitment Team on Anjal.Malik@hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership Now The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
EOE/AA/Disabled/Veterans
Night Manager in Cambridge employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Night Manager, you'll benefit from comprehensive training, career advancement opportunities, and a range of perks including discounted travel and health cover, all while contributing to our mission of delivering exceptional hospitality. Join us in creating memorable experiences for our guests in a supportive environment that celebrates teamwork and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and culture. Show how your skills align with their mission of delivering exceptional guest experiences. We want to see that passion for hospitality!
✨Tip Number 3
Practice common interview questions, especially those related to leadership and customer service. We know you’ve got the skills, so let’s make sure you can showcase them confidently!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at Hilton!
We think you need these skills to ace Night Manager in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing exceptional service and how you embody the spirit of inclusiveness and positivity.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Night Manager role. Highlight relevant supervisory experience and skills that match the job description, like leadership and customer service. We want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see your qualifications and experiences. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services, policies, and local area. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you successfully led a team or resolved conflicts, highlighting your ability to manage under pressure.
✨Dress to Impress
First impressions matter! Ensure you’re dressed smartly and maintain excellent grooming standards. This reflects your understanding of the hospitality industry and sets a positive tone for the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hotel’s culture, training programmes, or growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
