At a Glance
- Tasks: Answer calls, deliver messages, and provide excellent customer service to guests.
- Company: Join Hilton Birmingham Metropole, a leader in hospitality with a positive culture.
- Benefits: Earn £10 per hour, enjoy free meals, and access amazing discounts.
- Other info: Flexible shifts, career growth opportunities, and a supportive team environment.
- Why this job: Be the first point of contact for guests and make their stay memorable.
- Qualifications: Positive attitude, good communication skills, and IT proficiency required.
The predicted salary is between 20800 - 20800 € per year.
Your next career move is calling you. Welcome to a world of opportunities - no two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: to share the light and warmth of hospitality.
With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A World of Rewards
- Hourly Rate of £10 per hour
- Smart uniform provided and laundered
- Free, healthy and high-quality meals when on duty
- Grow your Career: your next position could be as a Switchboard Supervisor
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
The Hilton Birmingham Metropole is now recruiting for a Telephonist to work within the Switchboard team. This role is office based with 24 contracted hours per week. Full flexibility on working days will be a bonus. Shifts will vary with working hours being either 7am-3pm, 12pm - 8pm or 3pm-11pm.
What will I be doing?
As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake-up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
What makes us special is who we are, and we are Hilton!
Hospitality Integrity Leadership Teamwork Ownership. Now never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.
Switchboard Operator/ Telephonist (Part Time) in Birmingham employer: Challenge Page
At Hilton Birmingham Metropole, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to thrive. With comprehensive training, flexible working hours, and a wealth of employee benefits including discounted travel and health cover, we are dedicated to supporting your career growth in the dynamic world of hospitality. Join us to be part of a team that values positivity, teamwork, and the opportunity to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator/ Telephonist (Part Time) in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your phone skills! Since you'll be a Switchboard Telephonist, make sure you’re comfortable chatting on the phone. Try role-playing with a friend to nail down your communication style and ensure you sound friendly and professional.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as someone who truly embodies the spirit of hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hilton team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Switchboard Operator/ Telephonist (Part Time) in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Switchboard Operator role. Highlight any relevant experience or skills that match the job description, especially your communication skills and customer service experience.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hilton Birmingham Metropole.
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities, services, and local attractions. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice speaking clearly and positively over the phone. You might even want to do a mock interview with a friend to get comfortable.
✨Showcase Your Customer Service Mindset
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond for a guest.
✨Be Flexible and Positive
Demonstrate your willingness to adapt to different shifts and your positive attitude towards teamwork. Employers love candidates who can fit into their culture of inclusiveness and positivity.
