At a Glance
- Tasks: Supervise bar service, ensuring high-quality beverage service and guest satisfaction.
- Company: Join Hilton, a leader in hospitality with a culture of inclusiveness and positivity.
- Benefits: Earn £10.71 per hour, enjoy free meals, and access career development programmes.
- Other info: Flexible hours, modern team areas, and opportunities for personal growth await you.
- Why this job: Make a difference in guest experiences while working in a vibrant bar environment.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 22200 - 22200 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS:
- Hourly rate of £10.71 plus service charge
- Free, healthy and high quality meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
What will I be doing?
You will join the Gild Bar, the hotel's signature bar close to the lobby of the hotel. The bar has been recently refurbished and is open to guests 24 hours. Please only apply if you are happy to work late nights and can conveniently travel home from the hotel.
As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Maintain an effective bar service with an emphasis on high quality, efficient service
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
What are we looking for?
A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A warm personality, attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Customer Service experience in a supervisory capacity
- Passion for delivering exceptional levels of Guest service
- A basic level of IT proficiency
Want to know more about this job? Contact Zoe directly in our Recruitment Team on Zoe.Slack@Hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership Now Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.
Gild Night Supervisor in Birmingham employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to shine. As a Gild Night Supervisor, you'll benefit from competitive pay, comprehensive training, and numerous opportunities for personal and professional growth, all while enjoying perks like discounted travel and healthy meals. Join us in creating memorable experiences for our guests in a modern environment that values teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Gild Night Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Bar Supervisor role at Hilton!
✨Tip Number 2
Get social! Follow Hilton and other hospitality brands on social media. Engage with their posts and stay updated on job openings. Sometimes, they share exclusive opportunities that you won’t find anywhere else.
✨Tip Number 3
Prepare for the interview by practicing common questions related to customer service and leadership. Think about your past experiences and how they align with the values of Hilton. Show them you’re ready to bring that warm personality to the Gild Bar!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from the source. Let’s get you that Bar Supervisor position!
We think you need these skills to ace Gild Night Supervisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing exceptional service and how you connect with guests.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Bar Supervisor role. Highlight relevant experience, especially in supervisory positions, and mention any specific skills that align with our values at Hilton.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it shine while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Hilton!
How to prepare for a job interview at Challenge Page
✨Know Your Beverages
As a Bar Supervisor, it's crucial to have a solid understanding of the beverages you'll be serving. Brush up on drink recipes and presentation styles before your interview. This knowledge will not only impress your interviewers but also show your commitment to delivering exceptional service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Whether it’s training new staff or managing a busy shift, demonstrating your leadership abilities will highlight your suitability for the role. Think about specific situations where you motivated your team or resolved conflicts.
✨Emphasise Customer Service Experience
Customer service is at the heart of this role. Be ready to discuss your previous experiences in providing excellent service, especially in a supervisory capacity. Share stories that illustrate your ability to handle demanding guest needs and maintain high service standards.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle various scenarios, such as dealing with staff shortages or difficult guests. Practise your responses to these situational questions, focusing on your problem-solving skills and ability to stay calm under pressure.
