At a Glance
- Tasks: Supervise front office operations and create memorable guest experiences.
- Company: Join Hilton, a leader in hospitality with a culture of inclusiveness.
- Benefits: Earn £10.70/hour, enjoy free meals, and access amazing career growth opportunities.
- Other info: Enjoy perks like discounted hotel stays and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in hospitality.
- Qualifications: Experience in leading teams or a passion for customer service.
The predicted salary is between 22200 - 25000 € per year.
Check-in into a world of opportunities. Welcome to a world of opportunities - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A world of rewards:
- Hourly rate of £10.70
- Free, healthy and high quality meals when on duty
- Grow your career
- Personal development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts with Perks at Work
- Free car park
- Subsidised taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!
What makes us special is who we are, and we are Hilton! Hospitality, Integrity, Leadership, Teamwork, Ownership.
Now never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.
Front Office Supervisor in Birmingham employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to thrive. As a Front Office Supervisor, you will benefit from exceptional training, career development programmes, and a range of rewards including competitive pay, discounted travel, and generous holiday allowances. Join us in creating memorable experiences for our guests while enjoying the support and camaraderie of a dedicated team in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your passion for hospitality during interviews. Share specific examples of how you've created memorable experiences for guests or resolved complaints effectively. This will help you stand out as a candidate who truly embodies the spirit of Hilton.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and take that step towards your dream job!
We think you need these skills to ace Front Office Supervisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to creating memorable guest experiences and how you embody the spirit of inclusiveness and positivity.
Tailor Your Application:Make sure to customise your CV and cover letter for the Front Office Supervisor role. Highlight relevant skills like leadership, communication, and problem-solving, and connect them to the job description to show us why you're the perfect fit!
Be Authentic:We want to get to know the real you! Don’t be afraid to share your personality in your application. Use a friendly tone and express your enthusiasm for joining our team at Hilton, as we value authenticity and individuality.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on being part of our amazing team!
How to prepare for a job interview at Challenge Page
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially front office operations. Familiarise yourself with common guest queries and complaints, as well as how to handle them effectively. This will show that you're not just passionate about customer service, but also knowledgeable about the role.
✨Showcase Your Leadership Skills
Even if you’re stepping into a leadership role for the first time, be ready to discuss your experience in guiding teams or projects. Think of examples where you've motivated others or resolved conflicts. This will demonstrate your potential to lead the Front Office team successfully.
✨Emphasise Communication and Problem-Solving
Prepare to share specific instances where your communication skills made a difference in a guest's experience. Highlight your problem-solving abilities by discussing challenges you've faced and how you overcame them. This is crucial in a role that revolves around guest interactions.
✨Align with Their Values
Familiarise yourself with Hilton's core values like hospitality, integrity, and teamwork. During the interview, weave these values into your responses to show that you resonate with their culture. This alignment can set you apart from other candidates who may not have done their homework.
