At a Glance
- Tasks: Welcome and assist executive guests, ensuring a top-notch experience during their stay.
- Company: Join Hilton, a leader in hospitality with a culture of inclusiveness and positivity.
- Benefits: Earn £10 per hour, enjoy free meals, and access amazing career growth opportunities.
- Other info: Enjoy perks like discounted hotel stays, health cover, and a supportive team atmosphere.
- Why this job: Make a real impact on guest experiences while developing your skills in a dynamic environment.
- Qualifications: Previous front office experience and a passion for exceptional guest service.
The predicted salary is between 20000 - 22000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Hourly Rate of £10 per hour
- Smart uniform provided and laundered
- Free, healthy and high quality meals when on duty
- Grow your Career; your next position could be as a Reception Supervisor
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
What will I be doing?
As an Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. You will contribute to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
- Process accurately check-ins and check-outs
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards
- Stay current with all hotel services as well as VIP requests and special events
- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
- Project a professional manner with an emphasis on hospitality and Guest service
- Comply with Hotel security, fire regulations and all health and safety legislation
- Execute tasks as instructed by the Executive Lounge Supervisor or Manager
- Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Front Office experience in the hotel, leisure or retail sector
- Calm, efficient and organised
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in Executive Lounge in a hotel environment
- Multi-lingual
Want to know more about this job? Contact Zoe directly in our Recruitment Team on Zoe.Slack@Hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership
Now Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.
Executive Lounge Host in Birmingham employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As an Executive Lounge Host, you will enjoy competitive pay, comprehensive benefits including free meals and travel discounts, and ample opportunities for personal development within a globally recognised brand. Join us in creating memorable experiences for our guests while enjoying a supportive environment that champions your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Lounge Host in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hilton's values and mission. This way, you can show how your passion for hospitality aligns with their goals. Plus, it’ll help you stand out as someone who truly gets what they’re about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your previous experience in the hotel or retail sector, and don’t forget to highlight your exceptional guest service skills!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you’re looking sharp and professional for your interview. A smart appearance shows that you take the role seriously and are ready to represent Hilton’s brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Executive Lounge Host position!
We think you need these skills to ace Executive Lounge Host in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share experiences where you've gone above and beyond for guests, as this will resonate with us at StudySmarter and show that you’re a perfect fit for the Executive Lounge Host role.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in front office roles or customer service. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Professional Yet Approachable:While it’s important to maintain a professional tone, don’t forget to let your personality shine through! We value authenticity, so feel free to express your enthusiasm and warmth in your written application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the amazing opportunities we have to offer. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services and amenities. Research the company culture and values, especially their commitment to hospitality and inclusiveness. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Dress to Impress
As an Executive Lounge Host, personal presentation is key. Dress smartly for your interview to reflect the professional image expected in the hospitality industry. A polished appearance not only boosts your confidence but also makes a great first impression on your potential employers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you’ve gone above and beyond for guests. Highlight your calmness under pressure and how you handle complaints effectively. This will demonstrate your passion for delivering exceptional guest service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the hotel’s approach to guest experiences. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
