At a Glance
- Tasks: Manage events and ensure exceptional guest experiences while optimising sales.
- Company: Join Hilton, a leader in hospitality with a culture of inclusiveness.
- Benefits: Competitive salary, bonuses, free meals, and career development opportunities.
- Other info: Enjoy discounts, travel perks, and a supportive work environment.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Experience in events management and strong leadership skills required.
The predicted salary is between 25500 - 25500 € per year.
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS:
- Annual salary of £25,500
- Quarterly bonus scheme (target based)
- Free, healthy and high quality meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
An Events Relations Manager is responsible for managing all Conference and Events floor operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met. Please note that you may be required to work early mornings from 7am depending on your shift pattern. You will also need to be willing to work evenings where necessary.
What will I be doing? Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage all Conference and Events floor operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Awareness of trends and propose ideas to build the range and quality of Conference and Events
- Optimise sales and contain costs, identifying any areas for action
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure that training is carried out on an ongoing basis
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Assist other departments wherever necessary
What are we looking for? An Events Relations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong knowledge of hotel/leisure/service sector
- Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
- Degree or diploma in Hotel Management or equivalent
- Passion for delivering exceptional levels of guest service
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership Now Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.
Events Relations Manager in Birmingham employer: Challenge Page
At Hilton, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As an Events Relations Manager, you will benefit from comprehensive training, competitive rewards, and unique perks such as discounted travel and health cover, all while contributing to our mission of delivering exceptional hospitality experiences. Join us in a dynamic environment that not only prioritises your professional development but also encourages you to make a meaningful impact through our Corporate Responsibility initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Events Relations Manager in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow professionals on LinkedIn, and don’t be shy about reaching out to people in your desired field. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want to show them that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We can help you refine your answers and boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Events Relations Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm and commitment to creating memorable guest experiences. We want to see how you embody our spirit of warmth and inclusiveness.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Events Relations Manager role. Highlight relevant skills and experiences that align with the job description. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for our team without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at Hilton!
How to prepare for a job interview at Challenge Page
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to hospitality and how they create memorable guest experiences. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As an Events Relations Manager, you'll need to demonstrate exceptional leadership. Prepare examples from your past experiences where you successfully led a team or managed a project. Highlight how you motivated others and achieved results.
✨Be Ready to Discuss Trends
Stay updated on the latest trends in the events and hospitality industry. Be prepared to discuss how these trends can be applied to enhance guest experiences and optimise sales. This shows your proactive approach and passion for the role.
✨Practice Your Communication
Exceptional communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video to refine your delivery and ensure you come across as engaging and professional.
