At a Glance
- Tasks: Welcome guests, manage seating, and ensure excellent service at events.
- Company: Join Hilton, a leading global hospitality brand known for exceptional guest experiences.
- Benefits: Enjoy competitive pay, free meals, career growth, and amazing discounts.
- Other info: Modern work environment with opportunities for personal development and community impact.
- Why this job: Be part of a dynamic team creating memorable experiences for guests every day.
- Qualifications: Positive attitude, good communication skills, and flexibility to work in teams.
The predicted salary is between 20000 - 21000 € per year.
EOE/AA/Disabled/Veterans
What are we looking for?
A Conference and Event Operations Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Food and Beverage and/or industry experience
- Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Hilton Birmingham Metropole is now recruiting for 3 Conference and Events Operations Hosts to join our Events team. A Conference and Event Operations Host is responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.
Rate of pay: £10/hour
A WORLD OF REWARDS
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Discounted Car Parking
- Up to 4 weeks temporary accommodation if relocating at a discounted rate
- Modern and inclusive Team Member’s areas
What will I be doing?
As a Conference and Event Operations Host, you are responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Event Operations Host will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Welcome guests in a polite and friendly manner
- Coordinate seating for customers
- Up-sell with latest departmental incentives
- Manage Conference and Banquet set-ups
- Ensure guests are billed accurately
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Comply with company brand standards
- Strive to achieve departmental targets as part of the team
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Assist other departments wherever necessary and maintain good working relationships
- Be environmentally aware
Conference and Event Operations Host/ess in Birmingham employer: Challenge Page
Hilton Birmingham Metropole is an exceptional employer, offering a vibrant work culture that prioritises teamwork and personal development. With a commitment to employee growth through tailored programmes and a range of benefits including free meals, discounted travel, and generous holiday allowances, Hilton fosters an environment where team members can thrive while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Event Operations Host/ess in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton's values and mission. This way, you can show how your positive attitude and commitment to customer service align with their vision of hospitality.
✨Tip Number 2
Practice your communication skills! Whether it's answering questions or managing guest queries, being clear and friendly is key. Try role-playing with a friend to get comfortable with common scenarios you might face as a Conference and Event Operations Host.
✨Tip Number 3
Flexibility is your best friend! Be ready to adapt to different situations during your interview. Share examples of how you've successfully handled unexpected challenges in the past, showing that you can thrive in a dynamic environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hilton team and contributing to those amazing guest experiences.
We think you need these skills to ace Conference and Event Operations Host/ess in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your positive attitude and good communication skills reflected in your words. Don’t be afraid to show us why you’re passionate about hospitality.
Tailor Your Application:Make sure to tailor your application to the Conference and Event Operations Host role. Highlight any relevant experience you have, especially in food and beverage or customer service. This will help us see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at Hilton!
How to prepare for a job interview at Challenge Page
✨Know the Company Inside Out
Before your interview, take some time to research Hilton and its values. Understand their commitment to exceptional guest experiences and how you can contribute to that. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Conference and Event Operations Host, customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your positive attitude and communication skills, as these are crucial in this role.
✨Dress to Impress
First impressions matter! Make sure you arrive in smart attire that reflects the grooming standards expected at Hilton. A polished appearance shows that you take the opportunity seriously and understand the importance of professionalism in hospitality.
✨Be Ready for Teamwork Questions
Since this role involves working closely with others, be prepared to discuss your experience in team settings. Think of specific instances where you collaborated effectively or helped resolve conflicts. This will demonstrate your flexibility and ability to work well in a team environment.
