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For Companies At a Glance
- Tasks: Be the friendly face of our busy bodyshop, helping customers with their enquiries.
- Company: Join a dynamic team in a fast-paced automotive environment.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and great employee perks.
- Why this job: Make a real difference by delivering outstanding customer service every day.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Opportunities for training and development in a supportive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a friendly and professional Customer Service Advisor to join our busy bodyshop team in Wrexham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.
Key Responsibilities
- Act as the first point of contact for customers, providing a warm welcome and professional service
- Handle customer enquiries via phone, email, and in person
- Book in vehicles for repair work and manage appointment scheduling
- Liaise with customers throughout the repair process, providing regular updates
- Prepare accurate quotes and estimates for bodywork repairs
- Process invoices and handle payments
- Coordinate with workshop technicians to ensure smooth workflow
- Maintain customer records and job files
- Handle customer complaints professionally and work towards satisfactory resolutions
- Ensure all administrative tasks are completed efficiently and accurately
Essential Requirements
- Previous customer service experience (experience in automotive/bodyshop environment desirable but not essential)
- Excellent communication and interpersonal skills
- Strong organisational abilities with attention to detail
- Ability to work well under pressure and manage multiple priorities
- Professional telephone manner
- Computer literate with good IT skills
- Team player with a positive attitude
- Full UK driving licence (desirable)
What We Offer
- Competitive salary
- Monday to Friday working hours
- Supportive team environment
- Training and development opportunities
- Employee benefits package
Customer Service Advisor employer: Challender Limited
Contact Detail:
Challender Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bodyshop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to demonstrate your excellent communication abilities. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple priorities and stay calm under pressure. Share examples from your past experiences where you successfully juggled tasks while maintaining a positive attitude.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see your personality, so don’t be afraid to show us how you connect with customers!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have, especially if it’s in a fast-paced environment. We love seeing how your skills can translate into our busy bodyshop team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Challender Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks like handling enquiries and managing appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer interactions or resolved complaints. This will show that you can maintain a professional telephone manner and engage effectively with customers.
✨Demonstrate Your Organisational Skills
Being organised is crucial in a fast-paced environment. Think of instances where you managed multiple priorities or kept accurate records. Share these examples during your interview to highlight your attention to detail and ability to work under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle customer complaints. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
