At a Glance
- Tasks: Provide 1st line technical support and troubleshoot a variety of IT issues.
- Company: Join Chalkline, a people-first Microsoft Solutions Partner focused on innovation.
- Benefits: Enjoy competitive salary, 20 days holiday, health insurance, and stock options.
- Other info: Dynamic team environment with excellent career growth opportunities.
- Why this job: Expand your IT skills while working with cutting-edge Microsoft technologies.
- Qualifications: 2-3 years in IT support with strong customer service skills.
The predicted salary is between 25000 - 35000 £ per year.
1st Line Technical Support Analyst
Location
Office based, Borehamwood, WD6 1JD
Salary
£25,000 - £35,000 per annum, DOE + Excellent Benefits!
Contract
Full time, Permanent
Benefits
20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service
Ready to take the next step in your IT career
At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business!
We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client.
Our commitment doesn t stop at our customers. We re just as focused on our team!
Due to continued business growth and expansion, we are looking for a driven and enthusiastic
1st Line Technical Support Analyst to join our growing Managed Services team in Borehamwood.
This is an excellent opportunity for an ambitious IT support professional with 2 - 3 years' experience who is looking to broaden their technical expertise, work with the latest Microsoft technologies, and play a key role in supporting a diverse client base.
Working as part of our Managed Services team, you will provide technical support, troubleshooting, and project assistance across a wide range of technologies, helping our clients maximise the performance, security, and reliability of their IT infrastructure.
- What You'll Be Doing
- Providing 1st line technical support to a wide range of clients.
- Diagnosing and resolving hardware, software, network, and cloud-related issues.
- Supporting Microsoft 365 environments and cloud infrastructure.
- Assisting with IT projects, deployments, and system upgrades.
- Managing user accounts, permissions, and security policies.
- Escalating complex technical issues where required.
- Delivering exceptional customer service and maintaining strong client relationships.
- Documenting support tickets and technical solutions accurately.
While most of your work will be based from our Borehamwood Head Office, there may be occasional travel to client sites when required.
Technologies You'll Work With
You will gain hands-on experience supporting: Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Server 2022 & 2025, Active Directory, Security Platforms (Barracuda & Mimecast), Sonic Wall Firewalls, Uni Fi Networks, HPE Aruba Networking Solutions, Cloud Infrastructure & Managed IT Services
What We're Looking For
Essential
- 2-3 years' experience within an IT Support, Service Desk, or MSP environment.
- Strong customer service and communication skills.
- A passion for technology and continuous learning.
- Excellent troubleshooting and problem-solving abilities.
- Full UK driving licence preferred.
• Technical Knowledge In
- Microsoft 365
- Microsoft Intune
- Microsoft Azure
- Windows Server 2022 / 2025
- Active Directory
- Windows networking fundamentals including TCP/IP, DNS and DHCP
- Basic routing, switching and firewall administration
- Why Join Us
- Join a growing and ambitious Managed Services team.
- Work with modern Microsoft cloud technologies.
- Exposure to a wide variety of IT environments and projects.
- Ongoing training and career development opportunities.
- Supportive team environment with opportunities to progress.
- Be part of an organisation investing heavily in technology and innovation.
1st Line Technical Support Analyst in London employer: Chalkline
Chalkline is an exceptional employer located in Borehamwood, offering a dynamic work environment where employees can thrive with access to the latest Microsoft technologies and industry-recognised certifications. The company fosters a supportive culture that prioritises professional development, teamwork, and quality service, alongside attractive benefits such as a competitive salary, private health insurance, and stock options. Join us to make a meaningful impact in a growing business while enjoying continuous learning opportunities and a friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Technical Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Chalkline values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Chalkline might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Chalkline!
✨Direct Apply to Chalkline
Let's not forget to apply directly through the Chalkline website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Technical Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Chalkline.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Chalkline. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Chalkline
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
