At a Glance
- Tasks: Provide 2nd Line IT support and troubleshoot complex technical issues.
- Company: Chalkline, a people-first Microsoft Solutions Partner focused on tech excellence.
- Benefits: £35,000 salary, 24 days holiday, private health insurance, and more!
- Other info: Opportunities for continuous learning and industry-recognised certifications.
- Why this job: Join a dynamic team and work with cutting-edge Microsoft technologies.
- Qualifications: 2-3 years of IT support experience and a passion for technology.
The predicted salary is between 35000 - 35000 £ per year.
- Out of Hours 2nd Line IT Support
- Analyst
Location: Borehamwood, WD6 1JD Salary: £35,000 per annum + Overtime + Excellent Benefits!
The Out of Hours shifts will be on a rota basis and will include weekends.
Benefits: 24 days holiday plus bank holidays, day off on your birthday, Medical Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Private Health Insurance after 2 years' service At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business!
We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we’re proud to deliver technical excellence and outstanding service to every client.
Our commitment doesn’t stop at our customers.
We’re just as focused on our team!
If you’re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow.
We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.
Are you a 2nd Line Support Engineer ready to take the next step in your career and get more involved in project work This is an excellent opportunity to join a fast-paced technology business where you'll support clients while gaining hands-on exposure to the latest Microsoft 365, Azure and Windows Server technologies.
Working across both support and project delivery, you'll troubleshoot more complex technical issues, take ownership of problems through to resolution and help deliver technology solutions for our clients.
- In addition to this, as our 2nd Line IT Support Analyst you will be responsible for:
- Providing 2nd Line technical support across a range of Microsoft technologies
- Troubleshooting and resolving more complex client issues
- Taking ownership of incidents and seeing them through to resolution
- Supporting the delivery and implementation of client projects
- Working with Microsoft 365, Azure and Windows Server environments
- Collaborating with colleagues to resolve technical challenges
- Continuing to build your technical knowledge and project delivery experience We're ideally looking for someone with 2-3 years' IT support experience who can demonstrate 2nd Line support and project delivery knowledge across a good mix of:
- Microsoft 365, including Exchange Online, Share Point Online, Entra ID and Microsoft Intune
- Microsoft Azure
- Windows Server 2025 and previous versions
- SQL Server
- Active Directory
- Power Shell scripting
- Windows networking, including TCP/IP, DNS and DHCP
- Routing, switching and firewalls You'll also ideally hold relevant Microsoft Associate or Expert certifications.
Don't worry if you haven't worked extensively with every technology on the list.
We're particularly interested in people with a strong Microsoft foundation, a genuine enthusiasm for technology and the drive to keep learning.
- Why Join Chalkline
- Work with the latest Microsoft technologies
- Gain industry-recognised certifications
- Be part of a friendly, supportive team that values quality and professionalism
- Receive continuous learning and development opportunities
- Make a real impact in a growing business Plus free parking, training programmes and much more!
Ready for your next step If you've built a solid foundation in 2nd Line IT support and you're ready for more responsibility, more project exposure and the opportunity to develop your Microsoft cloud skills, we'd love to hear from you.
Apply today and take the next step in your IT career.
If your CV is of interest, you will be contacted to complete a video application.
We cannot proceed with your application without this, please do keep an eye out!
No agencies please
Out of Hours 2nd Line IT Support Analyst in Borehamwood employer: Chalkline
Chalkline is an exceptional employer located in Borehamwood, offering a dynamic work environment where employees can thrive with access to the latest Microsoft technologies and industry-recognised certifications. The company fosters a supportive culture that prioritises professional development, teamwork, and quality service, alongside attractive benefits such as a competitive salary, private health insurance, and stock options. Join us to make a meaningful impact in a growing business while enjoying continuous learning opportunities and a friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours 2nd Line IT Support Analyst in Borehamwood
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Chalkline values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Chalkline might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Chalkline!
✨Direct Apply to Chalkline
Let's not forget to apply directly through the Chalkline website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Out of Hours 2nd Line IT Support Analyst in Borehamwood
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Chalkline.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Chalkline. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Chalkline
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
