At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT issues for clients.
- Company: Join Chalkline, a trusted managed services provider in IT management and cybersecurity.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Other info: EU work permit is necessary for this role.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: No prior experience required; just a passion for technology and problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
1st Line Technical Support Analyst Location: Office based, Borehamwood, WD6 1JD Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service Ready to take the next step in your IT career At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we’re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn’t stop at our customers. We’re just as focused on our team! Due to continued business growth and expansion, we are looking for a driven and enthusiastic 1st Line Technical Support Analyst to join our growing Managed Services team in Borehamwood. This is an excellent opportunity for an ambitious IT support professional with 2 - 3 years' experience who is looking to broaden their technical expertise, work with the latest Microsoft technologies, and play a key role in supporting a diverse client base. Working as part of our Managed Services team, you will provide technical support, troubleshooting, and project assistance across a wide range of technologies, helping our clients maximise the performance, security, and reliability of their IT infrastructure. What You'll Be Doing * Providing 1st line technical support to a wide range of clients. * Diagnosing and resolving hardware, software, network, and cloud-related issues. * Supporting Microsoft 365 environments and cloud infrastructure. * Assisting with IT projects, deployments, and system upgrades. * Managing user accounts, permissions, and security policies. * Escalating complex technical issues where required. * Delivering exceptional customer service and maintaining strong client relationships. * Documenting support tickets and technical solutions accurately. While most of your work will be based from our Borehamwood Head Office, there may be occasional travel to client sites when required. Technologies You'll Work With You will gain hands-on experience supporting: Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Server 2022 & 2025, Active Directory, Security Platforms (Barracuda & Mimecast), SonicWall Firewalls, UniFi Networks, HPE Aruba Networking Solutions, Cloud Infrastructure & Managed IT Services What We're Looking For Essential: * 2-3 years' experience within an IT Support, Service Desk, or MSP environment. * Strong customer service and communication skills. * A passion for technology and continuous learning. * Excellent troubleshooting and problem-solving abilities. * Full UK driving licence preferred. * Technical Knowledge In: * Microsoft 365 * Microsoft Intune * Microsoft Azure * Windows Server 2022 / 2025 * Active Directory * Windows networking fundamentals including TCP/IP, DNS and DHCP * Basic routing, switching and firewall administration Why Join Us * Join a growing and ambitious Managed Services team. * Work with modern Microsoft cloud technologies. * Exposure to a wide variety of IT environments and projects. * Ongoing training and career development opportunities. * Supportive team environment with opportunities to progress. * Be part of an organisation investing heavily in technology and innovation. Apply Today If you're a motivated IT professional looking for a role that will challenge you, develop your technical skills, and provide genuine career progression opportunities, we'd love to hear from you. If your CV is of interest, you will be contacted to complete a video application. We cannot proceed with your application without this, please do keep an eye out! Apply now and take the next step in your IT career as a 1st Line Technical Analyst
1st Line Technical Support Analyst in Borehamwood employer: Chalkline
Chalkline is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. Located in Borehamwood, our team enjoys a supportive environment with access to cutting-edge technology and comprehensive training programmes, ensuring that every member can advance their career while contributing to meaningful IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Technical Support Analyst in Borehamwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chalkline. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chalkline before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Technical Support Analyst in Borehamwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chalkline:Your cover letter is your chance to shine! Tell us why you want to work at Chalkline specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chalkline!
How to prepare for a job interview at Chalkline
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
