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- Tasks: Provide top-notch technical support and help customers optimise their experience with our platform.
- Company: Join Chalk, a cutting-edge data platform powering the future of machine learning.
- Benefits: Enjoy comprehensive health insurance, generous time off, and competitive salary with equity options.
- Why this job: Make a real impact in tech while collaborating with innovative teams and solving complex problems.
- Qualifications: Technical background in support or software engineering, with skills in Python and SQL.
- Other info: Be part of a diverse team in a high-growth startup environment.
The predicted salary is between 36000 - 60000 £ per year.
Join Chalk as a Support Engineer. Chalk is building the data platform that powers the future of machine learning applications. We tear down complexity, latency, and scale barriers that have traditionally constrained ML capabilities. Our platform combines Rust-speed performance with elegant tools that developers love to use. Leading companies depend on Chalk for everything from stopping fraudulent credit card swipes, verifying identities, and maximizing clean energy capture. We’ve recently raised a $50 million Series A, led by Felicis.
About the role: As a Support Engineer at Chalk, you’ll be our front-line technical support expert, ensuring customers have exceptional experiences with our products. You will work directly with clients across industries like finance, healthcare, and e-commerce, helping them troubleshoot and optimize their usage of Chalk’s platform. This role offers a unique opportunity to deeply understand our technology, partner closely with our Engineering and Forward Deployed Engineering teams, and significantly impact customer satisfaction and product quality.
What you will do:
- Provide front-line technical support to Chalk customers, diagnosing and resolving technical issues promptly.
- Collaborate with Engineering to escalate and resolve complex issues effectively.
- Develop deep product knowledge to help customers maximize value from Chalk.
- Document solutions, create knowledge-base articles, and share insights to prevent recurring issues.
- Identify opportunities to enhance product reliability, usability, and customer satisfaction.
What we’re looking for:
- Technical background with experience in technical support or software engineering.
- Proficiency in Python and SQL.
- Strong troubleshooting, problem-solving, and analytical skills.
- Exceptional written and verbal communication skills.
- Ability to collaborate effectively with both technical and non-technical teams.
- Previous experience in customer-facing technical roles is highly desirable.
- Experience supporting ML/data infrastructure or products.
- Understanding of Machine Learning operations and infrastructure.
- Previous experience in a high-growth technology startup.
Benefits: Comprehensive medical, dental, and vision insurance; 15 company holidays each year; 15 days of personal time off each year. Compensation: Chalk offers early team members a generous salary + equity package based on experience and competitive benefits. Actual compensation awarded to successful candidates will be based on several factors, including market, location, scope of the position and individual qualifications objectively assessed during the interview process.
Inclusivity: Chalk is an equal opportunity employer. We value diversity and inclusion and provide reasonable accommodations to anyone in need of individualized support.
Support Engineer in London employer: Chalk
Contact Detail:
Chalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Chalk's products and their impact on industries like finance and healthcare. This will help you speak confidently about how you can contribute as a Support Engineer.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues that customers might face and how you would resolve them. Being prepared with examples will show your problem-solving prowess during interviews.
✨Tip Number 3
Network with current employees or join relevant online communities. Engaging with people who work at Chalk can give you insider tips and help you understand the company culture better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the team at Chalk!
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical background in your application. We want to see your experience with Python, SQL, and any troubleshooting you've done. This is your chance to show us how you can tackle technical issues head-on!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your skills and experiences align with the Support Engineer role at Chalk. We love seeing candidates who understand our mission and values.
Communicate Clearly: Since this role involves a lot of customer interaction, make sure your written communication is clear and concise. Use straightforward language and avoid jargon where possible. We want to see that you can explain complex ideas simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining the Chalk team!
How to prepare for a job interview at Chalk
✨Know Your Tech Inside Out
As a Support Engineer, you'll need to demonstrate a solid understanding of the technologies involved, especially Python and SQL. Brush up on your technical skills and be ready to discuss how you've used them in past roles. This will show that you can hit the ground running!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in previous jobs. Think about times when you diagnosed problems quickly or improved customer satisfaction through your solutions. This will highlight your troubleshooting abilities and analytical mindset.
✨Communicate Clearly and Confidently
Since you'll be working with both technical and non-technical teams, practice explaining complex concepts in simple terms. During the interview, focus on your communication style—clear, concise, and confident responses will make a great impression.
✨Understand the Company and Its Products
Do your homework on Chalk and its platform. Familiarise yourself with their mission, recent developments, and how they support machine learning applications. Showing genuine interest in the company will set you apart and demonstrate that you're a good cultural fit.
