At a Glance
- Tasks: Coordinate maintenance requests and operational issues for healthcare sites across the UK.
- Company: Fast-growing healthcare business with a supportive team culture.
- Benefits: Salary of £25,000 - £26,500, ongoing training, and a collaborative environment.
- Other info: Great opportunity for career growth in a thriving industry.
- Why this job: Join a dynamic team and make a real difference in healthcare support.
- Qualifications: Experience in administration or helpdesk roles with strong communication skills.
The predicted salary is between 25000 - 26500 £ per year.
Chalk Hill Group are working with a fast-growth Healthcare business, based in Bracknell, in their search for a Helpdesk Administrator to join their busy support team.
Supporting a number of sites across the UK, you will play a vital role in ensuring maintenance requests, operational issues, and service requirements are coordinated efficiently.
You will be responsible for raising purchase orders, allocating jobs to operatives and contractors, tracking progress, and ensuring issues are resolved within agreed timescales.
This role would suit someone who enjoys working in a fast-paced environment, is confident communicating with a wide range of people, and is not afraid to pick up the phone to resolve issues quickly.
Key Responsibilities
- Raise and manage purchase orders (POs) accurately and efficiently.
- Allocate maintenance and facilities-related jobs to operatives and contractors.
- Monitor outstanding work requests and ensure timely completion.
- Act as a key point of contact for healthcare sites, contractors, and internal stakeholders.
- Communicate regularly by telephone and email to obtain updates and resolve queries.
- Update and maintain records on internal systems.
- Escalate urgent issues where required and ensure they are followed through to resolution.
About You
The successful candidate will have
- Previous administration, scheduling, helpdesk, facilities, or coordination experience.
- Excellent communication skills and a confident telephone manner.
- The ability to build relationships with colleagues, contractors, and site teams.
- Strong organisational skills with the ability to manage multiple priorities.
- Good attention to detail and accurate data entry skills.
- A proactive approach and willingness to take ownership of tasks.
- Competent Microsoft Office skills.
What is on offer
- Supportive and collaborative team environment.
- Opportunity to work within a growing healthcare organisation.
- Ongoing training and development opportunities.
If you are an organised administrator with strong communication skills and enjoy coordinating work to keep services running smoothly, we would love to hear from you.
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Helpdesk Administrator in Reading employer: Chalk Hill Group
Chalk Hill Group is an exceptional employer, offering a dynamic work environment in the heart of Bracknell's thriving healthcare sector. With a strong focus on employee development and a supportive team culture, we provide our Helpdesk Administrators with opportunities to grow their skills while making a meaningful impact across multiple sites. Join us to be part of a fast-paced, collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chalk Hill Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chalk Hill Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chalk Hill Group:Your cover letter is your chance to shine! Tell us why you want to work at Chalk Hill Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chalk Hill Group!
How to prepare for a job interview at Chalk Hill Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
