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For Companies At a Glance
- Tasks: Lead product operations, drive strategic initiatives, and enhance team collaboration.
- Company: Join Chainlink Labs, a leader in decentralised computing powering the verifiable web.
- Benefits: Enjoy remote work flexibility and be part of a globally loved workplace.
- Why this job: Shape operational excellence in a high-impact role within a dynamic, innovative team.
- Qualifications: 5-8 years in Product or Business Operations; strong analytical and communication skills required.
- Other info: Opportunity to work with top financial institutions and Web3 teams.
The predicted salary is between 43200 - 72000 £ per year.
About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom .
About the Role:
We’re looking for a Product Operations Lead to help build and scale the operational backbone of our Product organization. As our first dedicated Product Ops hire, you’ll work closely with the Chief Product Officer and play a pivotal role in shaping how we operate – from planning and execution to insights and iteration.
As a member of the Business Operations team, this is a high-impact role for someone who thrives at the intersection of strategy, process, and data. You’ll work cross-functionally with Product, Engineering, Design,GTM and other key teams to drive clarity, accountability, and operational excellence. If you’re energized by building from 0→1, love connecting dots across systems, and want to help a growing team operate at its best, we’d love to connect.
Your Impact:
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Establish and drive core product operating rhythms, including roadmap planning, sprint execution, release coordination, and retrospectives to enable consistent, high-quality delivery.
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Lead strategic, cross-functional programs with Product Leadership—such as quarterly planning, cross-product forums, and tracking of initiatives like platform modernization and compliance readiness.
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Define, track, and operationalize product success metrics in partnership with Product, Engineering, and Data teams; create dashboards to inform decisions and improve visibility into product health and team velocity.
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Introduce and maintain standardized documentation practices (e.g., specs, release notes, decision logs) to enhance knowledge sharing, streamline onboarding, and reduce silos.
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Launch and manage a lightweight but effective Voice of the Customer or Feedback Operations program to ensure user and partner insights are consistently informing product strategy.
Requirements:
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Strong analytical and operational skills: Able to define KPIs, analyze product data, build dashboards, and drive data-informed decisions.
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5–8+ years of relevant experience: Background in Product Operations, Business Operations, or similar roles supporting product teams.
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Process development and optimization: Experience designing and improving product development processes (e.g., roadmap planning, sprint rituals, release management).
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Product lifecycle knowledge: Understanding of ideation through to launch and post-launch operations.
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Cross-functional collaboration: Proven ability to partner effectively with Product, Engineering, and GTM stakeholders.
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Excellent communication and stakeholder management: Skilled in communicating with senior leaders and influencing without authority.
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Self-starter in ambiguous environments: Comfortable creating structure and building 0→1 processes in early-stage or scaling environments.
Preferred Requirements:
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Blockchain/Web3 familiarity (preferred): Experience in crypto, decentralized systems, or on-chain products is a plus.
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Tool fluency: Experience with platforms like Notion, JIRA, Asana, and Confluence.
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Experience supporting technical product teams, working with regulated products, user research/feedback programs, or scaling startups.
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).
Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form .
Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy . By submitting your application, you are agreeing to our use and processing of your data as required.
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Product Operations Lead employer: Chainlink Labs
Contact Detail:
Chainlink Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Lead
✨Tip Number 1
Familiarise yourself with the blockchain and Web3 landscape. Understanding the key players and technologies in this space will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the product operations field, especially those who have experience in blockchain or decentralised systems. Engaging in relevant online communities or attending industry events can provide valuable insights and connections.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence in previous roles. Highlight your experience with KPIs, data analysis, and cross-functional collaboration to showcase your fit for the position.
✨Tip Number 4
Demonstrate your ability to thrive in ambiguous environments by sharing instances where you've successfully built processes from scratch. This will resonate well with the expectations of the Product Operations Lead role.
We think you need these skills to ace Product Operations Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Operations Lead position. Tailor your application to highlight how your skills and experiences align with the specific needs outlined in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5–8+ years of relevant experience in Product Operations or similar roles. Provide concrete examples of how you've successfully driven product development processes, collaborated cross-functionally, and used data to inform decisions.
Showcase Analytical Skills: Demonstrate your strong analytical and operational skills by including specific instances where you've defined KPIs, built dashboards, or improved product success metrics. This will show that you can contribute effectively to the role's requirements.
Communicate Effectively: Ensure your application reflects excellent communication skills. Use clear and concise language in your CV and cover letter, and be sure to mention any experience you have in influencing stakeholders or communicating with senior leaders.
How to prepare for a job interview at Chainlink Labs
✨Understand the Product Operations Landscape
Familiarise yourself with the key responsibilities of a Product Operations Lead. Be prepared to discuss how you can establish and drive core product operating rhythms, as well as your experience in roadmap planning and sprint execution.
✨Showcase Your Analytical Skills
Highlight your ability to define KPIs and analyse product data. Be ready to share examples of dashboards you've created and how they informed decisions in previous roles, demonstrating your data-informed decision-making process.
✨Emphasise Cross-Functional Collaboration
Prepare to discuss your experience working with various teams such as Product, Engineering, and GTM. Share specific examples of how you've successfully partnered with stakeholders to drive operational excellence and clarity.
✨Demonstrate Your Self-Starter Attitude
Since this role involves building processes from the ground up, be ready to talk about times when you've thrived in ambiguous environments. Share how you've created structure and implemented effective processes in early-stage or scaling settings.
