IT Specialist

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

The role in a nutshell: As an IT Specialist your role is crucial in ensuring the smooth operation of the company's IT infrastructure and supporting all Chainguardians. You'll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company. This role requires strong communication skills, self-discipline, and the ability to collaborate effectively with internal stakeholders across many different time zones.

What you’ll do:

• Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems.
• Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets.
• Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors.
• Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team.
• Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escalate to appropriate technical staff as appropriate.
• Provide on-call support (some holidays).

What we're looking for:

• Experience in IT Support, ideally at a remote or startup environment.
• Experience with MacOS and Linux.
• Experience with mobile device management (MDM).
• Experience configuring and troubleshooting with Neat Hardware.
• A strong understanding of IT Security best practices and a desire to improve them.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Ability to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed.
• Proactively self-motivated and self-starter — comfortable taking action independently with minimal oversight.
• Strong ability to cycle between working independently and in a team environment.
• Motivated and eager to participate in growing and changing environments (often wearing "many hats").
• An eagerness to grow and build a company that's solving an important problem.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options.
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents.
• Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.