By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.
The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments.
As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies.
Leadership and People Management:
Build, lead, and mentor a team of CSMs supporting Enterprise customers
Foster a collaborative, high-performance, and customer-centric culture
Provide coaching, performance management, and career development support
Partner with Customer Success and cross-functional leaders to define segment-specific strategies
Customer Management:
Guide the team in identifying churn risks and expansion opportunities
Drive proactive outreach and intervention based on data insights
Support account reviews and leverage segment-level insights to improve outcomes
Ensure strong stakeholder relationships across Enterprise accounts
Support renewal strategies and improve retention outcomes across segments
Leverage data to contribute to accurate forecasting and pipeline visibility
Identify and scale growth opportunities within the Enterprise base
4+ years of experience in Customer Success, Technical Account Management, or related fields
~ Prior people management experience with a track record of developing high-performing teams
~ Experience supporting Enterprise or high-ARR customer segments
~ Experience with high-touch customer success models
~ Background in Cybersecurity, DevOps, or a related technical domain preferred
~ Strong operational mindset with experience building or optimizing processes
~ Bachelor's degree in a relevant field; Compensation: up to £150,000 base salary + bonus (depending on experience)
Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
~ Our Approach to Equity: Receive stock options upon hire and promotion. 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
~18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with .
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Remote Senior Manager, Customer Success Management - EMEA/APJ in Beaconsfield employer: Chainguard
At Chainguard, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Solutions Architect, you will not only have the opportunity to lead impactful projects in the realm of open source security but also benefit from continuous professional development and a supportive team environment. With the flexibility of remote work and a commitment to employee growth, Chainguard is an excellent employer for those seeking meaningful and rewarding careers in technology.
