At a Glance
- Tasks: Lead strategic sourcing initiatives in Business Process Outsourcing for financial services.
- Company: Join Chain IQ, a global AI-driven Procurement Service Partner with a culture of innovation.
- Benefits: Dynamic international environment, competitive salary, and opportunities for professional growth.
- Other info: Be part of a Great Place to Work-certified team focused on shaping the future of procurement.
- Why this job: Make a real impact in procurement while working with top-tier clients and suppliers.
- Qualifications: Experience in BPO sourcing and strong negotiation skills required.
The predicted salary is between 70000 - 90000 £ per year.
At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centres and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
The Sourcing team at Chain IQ is composed of experienced procurement professionals who manage indirect spend categories for global financial-services clients. The team delivers structured, value-adding sourcing services across the full sourcing lifecycle, including market analysis, competitive tenders, commercial and contractual negotiations, and supplier governance, with a strong focus on regulated-industry requirements.
This role is a senior, client-facing strategic sourcing position with a strong focus on Business Process Outsourcing (BPO) in the banking and financial-services industry. The ExpertSourcer will act as a trusted advisor to senior client stakeholders, leading complex outsourcing initiatives in regulated environments and delivering measurable commercial, operational-resilience, and third-party risk outcomes.
Role Scope
The role focuses primarily on Business Process Outsourcing and offshoring (BPO) categories used in banking operating models, including people-based, service-driven processes delivered by third-party providers and subject to bank outsourcing, data, and operational-resilience requirements. Typical BPO categories include:
- Finance & Accounting (F&A) outsourcing (e.g., AP/AR, reconciliations, reporting support)
- HR / HRO services
- Contact centres, customer service, complaints handling, and client operations
- Back-office and middle-office services
- AML / financial-crime operations support
The ExpertSourcer will be part of a team of Strategic Sourcers based in Switzerland and the UK, while providing global category expertise across multiple client accounts and regions.
Key Responsibilities
- Acting as a strategic sourcing partner to senior client stakeholders in regulated financial-services environments
- Category and sourcing strategy development
- Market analysis and supplier landscape assessment
- RFI / RFP design and execution
- Commercial structuring and negotiations
- Contract drafting based on standard terms and conditions, including outsourcing-specific clauses
- Managing and delivering complex sourcing projects worth up to USD 300m+, including occasional large-scale global deals
- Leading cross-functional deal teams and coordinating with senior stakeholders, risk, compliance, and legal functions
- Building and maintaining strong relationships with key BPO suppliers and staying abreast of market trends
- Pursue KPI and sourcing objectives
- Mentoring and coaching experienced sourcing professionals and supporting colleagues on complex BPO deals when required
Requirements & Experience
Core Requirements (BPO – Focused)
- Proven hands-on experience sourcing Business Process Outsourcing services, with the ability to personally lead deals end to end
- Demonstrated capability to run large, complex, multi-country BPO sourcing initiatives, including all stages of the tender and negotiation process
- Strong commercial and contractual expertise within BPO categories
- Experience working in regulated environments (financial services strongly preferred)
- Confidence and gravitas to engage senior stakeholders and challenge constructively where required
Professional Qualifications & Skills
- Educated to university level or equivalent; MCIPS desirable but not essential
- Strong negotiation, communication, and stakeholder-management skills
- Ability to structure complex deals and develop clear sourcing strategies
- Strong discipline in documentation, traceability, and controls (able to operate in audit-ready environments)
- Highly organised, results-driven, and comfortable managing multiple priorities under tight deadlines
- Experience with market-leading sourcing tools and systems
- Professional, collaborative team player with a flexible and proactive mindset
Language & Location
English speaking and writing skills are a must. Experience in EMEA / DACH environments strongly preferred.
What This Role Is Not
- A purely IT outsourcing or application-development sourcing role
- An operational procurement or P2P position
- A supply-chain or logistics procurement role
Join a truly global team. We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together. Chain IQ – Create. Lead. Make an impact.
Sourcing Professional Services - BPO employer: Chain IQ
At Chain IQ, we pride ourselves on being an exceptional employer, offering a dynamic and international work environment in London that fosters innovation and bold thinking. Our culture encourages ownership and impact, providing employees with ample opportunities for professional growth and mentorship within a collaborative team of experienced procurement professionals. With a strong focus on Business Process Outsourcing in the banking sector, we empower our team members to lead complex initiatives while making a meaningful difference in the procurement landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Sourcing Professional Services - BPO
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role. Keep it concise but impactful – you want to leave them wanting to know more about you.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you're genuinely interested in the position.
We think you need these skills to ace Sourcing Professional Services - BPO
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sourcing Professional Services role. Highlight your experience in BPO and how it aligns with what we do at Chain IQ. We want to see how your skills can make an impact!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of successful projects you've led, especially in regulated environments. We love seeing measurable outcomes that demonstrate your expertise in sourcing and negotiations.
Be Authentic:Let your personality shine through in your application. We value bold thinking and innovation, so don’t hesitate to express your unique perspective and how you can contribute to our culture at Chain IQ.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Chain IQ
✨Know Your BPO Inside Out
Before the interview, dive deep into the specifics of Business Process Outsourcing, especially in the banking and financial services sector. Familiarise yourself with key terms, trends, and challenges in BPO to demonstrate your expertise and show that you can engage confidently with senior stakeholders.
✨Showcase Your Strategic Thinking
Prepare to discuss your experience in leading complex sourcing initiatives. Think of specific examples where you've developed sourcing strategies or managed large-scale projects. Highlight how your strategic approach has delivered measurable outcomes, as this aligns perfectly with what the company is looking for.
✨Master the Art of Negotiation
Since negotiation is a crucial part of this role, be ready to share your negotiation successes. Prepare a few anecdotes that illustrate your ability to navigate tough discussions and achieve favourable terms. This will help you stand out as a candidate who can handle high-stakes negotiations effectively.
✨Build Rapport with Interviewers
Chain IQ values bold thinking and collaboration, so make an effort to connect with your interviewers. Ask insightful questions about their current projects or challenges in the BPO space. This not only shows your interest but also positions you as a proactive and engaged candidate who is ready to contribute from day one.
