At a Glance
- Tasks: Lead strategic sourcing initiatives in Business Process Outsourcing for financial services.
- Company: Join Chain IQ, a global AI-driven Procurement Service Partner with a culture of innovation.
- Benefits: Dynamic international environment, competitive salary, and opportunities for professional growth.
- Other info: Be part of a Great Place to Work-certified team focused on shaping the future of procurement.
- Why this job: Make a real impact in procurement while working with top-tier clients and suppliers.
- Qualifications: Experience in BPO sourcing and strong negotiation skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centres and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
The Sourcing team at Chain IQ is composed of experienced procurement professionals who manage indirect spend categories for global financial-services clients. The team delivers structured, value-adding sourcing services across the full sourcing lifecycle, including market analysis, competitive tenders, commercial and contractual negotiations, and supplier governance, with a strong focus on regulated-industry requirements.
This role is a senior, client-facing strategic sourcing position with a strong focus on Business Process Outsourcing (BPO) in the banking and financial-services industry. The ExpertSourcer will act as a trusted advisor to senior client stakeholders, leading complex outsourcing initiatives in regulated environments and delivering measurable commercial, operational-resilience, and third-party risk outcomes.
Role Scope
The role focuses primarily on Business Process Outsourcing and offshoring (BPO) categories used in banking operating models, including people-based, service-driven processes delivered by third-party providers and subject to bank outsourcing, data, and operational-resilience requirements. Typical BPO categories include:
- Finance & Accounting (F&A) outsourcing (e.g., AP/AR, reconciliations, reporting support)
- HR / HRO services
- Contact centres, customer service, complaints handling, and client operations
- Back-office and middle-office services
- AML / financial-crime operations support
The ExpertSourcer will be part of a team of Strategic Sourcers based in Switzerland and the UK, while providing global category expertise across multiple client accounts and regions.
Key Responsibilities
- Acting as a strategic sourcing partner to senior client stakeholders in regulated financial-services environments
- Category and sourcing strategy development
- Market analysis and supplier landscape assessment
- RFI / RFP design and execution
- Commercial structuring and negotiations
- Contract drafting based on standard terms and conditions, including outsourcing-specific clauses
- Managing and delivering complex sourcing projects worth up to USD 300m+, including occasional large-scale global deals
- Leading cross-functional deal teams and coordinating with senior stakeholders, risk, compliance, and legal functions
- Building and maintaining strong relationships with key BPO suppliers and staying abreast of market trends
- Pursue KPI and sourcing objectives
- Mentoring and coaching experienced sourcing professionals and supporting colleagues on complex BPO deals when required
Requirements & Experience
Core Requirements (BPO – Focused)
- Proven hands-on experience sourcing Business Process Outsourcing services, with the ability to personally lead deals end to end
- Demonstrated capability to run large, complex, multi-country BPO sourcing initiatives, including all stages of the tender and negotiation process
- Strong commercial and contractual expertise within BPO categories
- Experience working in regulated environments (financial services strongly preferred)
- Confidence and gravitas to engage senior stakeholders and challenge constructively where required
Professional Qualifications & Skills
- Educated to university level or equivalent; MCIPS desirable but not essential
- Strong negotiation, communication, and stakeholder-management skills
- Ability to structure complex deals and develop clear sourcing strategies
- Strong discipline in documentation, traceability, and controls (able to operate in audit-ready environments)
- Highly organised, results-driven, and comfortable managing multiple priorities under tight deadlines
- Experience with market-leading sourcing tools and systems
- Professional, collaborative team player with a flexible and proactive mindset
Language & Location
English speaking and writing skills are a must. Experience in EMEA / DACH environments strongly preferred.
What This Role Is Not
- A purely IT outsourcing or application-development sourcing role
- An operational procurement or P2P position
- A supply-chain or logistics procurement role
Join a truly global team. We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together. Chain IQ – Create. Lead. Make an impact.
Sourcing Professional Services - BPO in London employer: Chain IQ
At Chain IQ, we pride ourselves on being an exceptional employer, offering a dynamic and international work environment in the heart of London. Our culture fosters innovation and entrepreneurship, empowering employees to make impactful contributions while enjoying robust professional growth opportunities. With a strong focus on collaboration and mentorship, we ensure that every team member's voice is heard, making it a truly rewarding place to advance your career in procurement.
StudySmarter Expert Advice🤫
We think this is how you could land Sourcing Professional Services - BPO in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role. Keep it concise but impactful – show them why you're the perfect fit for their BPO needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Sourcing Professional Services - BPO in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sourcing Professional Services role. Highlight your experience in BPO and how it aligns with the job description. We want to see how your skills can make an impact at Chain IQ!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your expertise in sourcing and negotiations. Use numbers and examples to illustrate your success in managing complex projects, as this will catch our eye!
Be Authentic:Let your personality shine through in your application. We value bold thinking and innovation, so don’t hesitate to express your unique perspective and ideas on how you can contribute to our team at Chain IQ.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. This ensures your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our dynamic team!
How to prepare for a job interview at Chain IQ
✨Know Your BPO Inside Out
Before the interview, dive deep into the specifics of Business Process Outsourcing, especially in the banking and financial services sector. Familiarise yourself with key terms, trends, and challenges in BPO to demonstrate your expertise and show that you can engage confidently with senior stakeholders.
✨Showcase Your Strategic Thinking
Prepare to discuss your experience in developing sourcing strategies and managing complex projects. Use specific examples from your past roles where you successfully led BPO initiatives, highlighting your ability to navigate regulated environments and deliver measurable outcomes.
✨Master the Art of Negotiation
Since this role involves significant negotiation, be ready to talk about your approach to commercial structuring and contract drafting. Share instances where your negotiation skills led to successful deals, and be prepared to discuss how you handle challenging conversations with suppliers or stakeholders.
✨Build Rapport with Interviewers
Chain IQ values bold thinking and collaboration, so make an effort to connect with your interviewers. Ask insightful questions about their sourcing processes and express genuine interest in their work culture. This will not only showcase your interpersonal skills but also demonstrate your enthusiasm for the role.
